Brad Timmer
Mansfield
Summary
Dynamic professional with a strong background in strategic planning and problem-solving. Proven expertise in enhancing customer satisfaction through effective training and competitive analysis. A personable team player with excellent communication and interpersonal skills. Additional work experience in machine operations and retail sales.
Overview
32
32
years of professional experience
Work History
Team Leader/Product Specialists
ESCO Corporation
05.1994 - Current
- Liaison between products and customers, identifying key needs or product attributes.
- Developed training programs to mentor new team members and improve skill sets.
- Support sales as required with customer interaction and delivering training.
- Scheduled and planned daily tasks, training, and development for team members.
- Monitor competitive data/benchmark and provided competitive analysis information specific to pricing and product; apply pricing strategy to regional price lists.
AutoCAD Operator
Crawford Machine INC.
04.2010 - 07.2012
- Created detailed 2D drawings using AutoCAD software to support project development.
- Collaborated with engineering teams to ensure design accuracy and adherence to specifications.
- Reviewed and modified existing designs to enhance functionality and performance.
- Adapted quickly to changes in design specifications or project scopes as needed.
Engineering/Product Support Specialists
ESCO Corporation
10.1997 - 11.2008
- Provided technical support for troubleshooting product issues, enhancing customer satisfaction.
- Collaborated with other product design engineers, manufacturing facilities, and suppliers to ensure the products meet the quality requirements and are completed on schedule.
- Support sales as required with customer interaction and delivering training to customers.
- Liaison between products and customers, identifying key needs, product attributes and product offerings.
- Coordinate promotions within the regions.
Sales Associate
Sears Roebuck & Co.
05.1994 - 06.2005
- Trained new sales associates on product knowledge and customer service techniques.
- Supported cashiers and customers to locate products, confirm prices, and replenish stock.
- Embodied company mission and values through honesty, integrity, and high-quality performance.
- Collaborated with team members to optimize store layout for improved customer flow.
- Developed rapport with the goal to serve and satisfy every customer.
- Responsible for taking leads on lawn tractor sales and following up on those leads.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH07-2021
Associate of Applied Science - Drafting & Design
North Central Technical College
Mansfield, OH05-1997
High School Diploma -
Buckeye Central High School
New Washington, OH05-1994
Skills
- Strategic planning
- Problem-solving aptitude
- Team Collaboration
- Analytical skills
Timeline
AutoCAD Operator
Crawford Machine INC.
04.2010 - 07.2012
Engineering/Product Support Specialists
ESCO Corporation
10.1997 - 11.2008
Team Leader/Product Specialists
ESCO Corporation
05.1994 - Current
Sales Associate
Sears Roebuck & Co.
05.1994 - 06.2005
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Applied Science - Drafting & Design
North Central Technical College
High School Diploma -
Buckeye Central High School