Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brad Ude

Marion,IL

Summary

Dynamic Equipment Service Technician with a proven track record at Heartland Coca Cola, excelling in mechanical troubleshooting and preventive maintenance. Skilled in building strong customer relationships through effective communication, I ensure optimal equipment performance while maintaining safety standards. Committed to continuous improvement and operational excellence, I leverage my technical expertise to drive service success.

Overview

24
24
years of professional experience

Work History

Equipment Service Technician

Heartland Coca Cola
07.2019 - Current
  • Troubleshoots and repairs equipment in the field to keep in proper operating condition. Maintains positive customer relationships with effective communication.
  • Maintains and completes required work tickets in the hand-held equipment.
  • Ensures vehicle has accurate and appropriate levels of parts inventory by practicing Kaizen initiatives; this includes ordering new supplies, performing bi-annual inventory audits, and keeping vehicle clean and organized.
  • Builds successful cross-functional relationships with Planning, Sales, and Customers by creating open lines of communication for all parties and coordinating activities effectively.
  • Complies with safety standards: maintains safe work area, complies with safety standards, completes daily stretches and assigned safety training, and utilizes all PPE (personal protective equipment).

Route Service Sales Representative

Aramark Uniform Services
08.2013 - 07.2019
  • Meet sales expectations and promote overall route growth, service agreement renewal, and customer retention to enhance the profitability of the market center.
  • Identify opportunities to solicit new business and increase business revenue through selling new items to current customers and obtaining new accounts.
  • Establish and maintain effective and respectful relationships with customers and provide outstanding customer service by having an account ownership mentality.
  • Focus on account retention and seek opportunities to improve the account by being the primary responder to all customer issues and opportunities.
  • Ensure products are loaded and unloaded in a safe manner, proper items and quantities of merchandise are delivered on their regularly scheduled day, merchandise is stocked, products are rotated, and all equipment is maintained and cleaned.
  • Operate Company vehicle safely and courteously while following the rules of the road.
  • Verify the daily preventative maintenance of the vehicle and keep the interior of the truck clean, organized, and safely maintained. Comply with all DOT requirements.
  • Install and maintain appropriate inventory levels at customer locations and ensure proper quality and working condition.
  • RSR is responsible for a complete and accurate accounting of all monies and product daily in accordance with established guidelines.
  • Practice attentive and active listening and communicate effectively under adverse conditions through the internal/external communication process.
  • Communicate with the GM, RSM, CSM, and CSA?s regarding customers and reports on pending problems, or on evidence of competitors in customer locations.

Sales Representative

Ike Honda
10.2012 - 08.2013
  • Communicate with management about sales goals and progress
  • Detail products for customers so they can make informed decisions about their vehicles
  • Learn about automobiles to provide accurate, up-to-date information about the vehicles on our lot
  • Inspect cars for flaws and damages to ensure high-quality vehicles for our customers
  • Write reports about cars I sell and ways I can improve my sales strategies

Laborer

Laborers International Union of North America
06.2009 - 10.2012
  • Cleaning and preparing construction sites.
  • Loading and unloading materials and equipment.
  • Building and taking down scaffolding and temporary structures.
  • Digging trenches, compacting earth and backfilling holes.
  • Operating and tending machinery and heavy equipment.
  • Following instructions from supervisors and implementing construction plans.
  • Assisting skilled tradespeople in their duties.

Production Control Specialist

Aisin Electronics Illinois LLC
05.2005 - 06.2009
  • Understand the Customer Requirements.
  • Perform Order and Inventory management operations.
  • Coordinate, lead, and evaluate North American Production Control standardization activities.
  • Create training documents and train local AISIN North America Plants (NAPs).
  • Develop and issue summary reports/schedules for activities performed.
  • Duties will require interaction with Customers, AISIN facilities, and Suppliers.
  • Other tasks and duties as assigned.

Outside Service Technician

Pepsi MidAmerica
03.2001 - 05.2005
  • Repair and perform preventative maintenance on marketing equipment
  • Unload and reload with products as necessary
  • Educate customers on basic equipment repair and upkeep proceduresInstall equipment by making holes and route lines to connect products to dispensing unit, connecting water and gas supply and finding drains for units with ice. For box syrup, build racks and connect linesFill installed equipment and adjust to proper mixture
  • Prioritize and schedule service and PM calls to meet customer service windows
  • Drive to location, evaluate situation and perform necessary work (may include plumbing, electricity, refrigeration, carpentry)
  • Collect accurate and complete equipment and customer information
  • Remove old parts and replace with new parts
  • Maintain parts inventory on service truck
  • Establish positive relationship with contacts at service calls
  • After each call, complete paperwork on job and call in paperwork every two hours
  • Transport miscellaneous items (e.g., compressors for repair/scrap, cardboard for recycle, etc.)
  • Regular, reliable, predictable attendance

Education

Marion High School
Marion, IL
05-1997

Skills

  • Machine operation
  • Clean room procedures
  • Network connectivity
  • Mechanical troubleshooting
  • Field service
  • Repair procedures
  • Schematic reading
  • Equipment calibration
  • Electrical diagnostics
  • Component replacement
  • Lockout and tagout procedures
  • Power tools
  • Equipment installation
  • Preventive Maintenance

Timeline

Equipment Service Technician

Heartland Coca Cola
07.2019 - Current

Route Service Sales Representative

Aramark Uniform Services
08.2013 - 07.2019

Sales Representative

Ike Honda
10.2012 - 08.2013

Laborer

Laborers International Union of North America
06.2009 - 10.2012

Production Control Specialist

Aisin Electronics Illinois LLC
05.2005 - 06.2009

Outside Service Technician

Pepsi MidAmerica
03.2001 - 05.2005

Marion High School

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Brad Ude