Work-life balanceCompany CultureFlexible work hoursWork from home option
34
Years of experience
Seasoned professional with a strong aptitude for bridging business and technology initiatives, consistently recognized for reliability and adaptability in dynamic environments. Proven ability to deliver high-quality outcomes while effectively navigating evolving business landscapes. Committed to leveraging a track record of operational excellence to enhance organizational performance and drive sustainable growth. Passionate about fostering innovation and collaboration to achieve strategic objectives.
Work History
VP of Operations
1 Year 5 Months
CRG Predictive Intelligence | 12.2022 - 05.2024
Integrated Consensus Point solution and team into CRG Global portfolio, ensuring continued high standards in client services.
Analyzed emerging artificial intelligence trends to enhance market research strategies and outcomes.
Directed cross-functional teams in expanded service offerings for predictive intelligence solutions.
Chief Operating Officer
13 Years 10 Months
Consensus Point, Inc. | 02.2009 - 12.2022
Executive team member managing all technology, product development, client services delivery and backend office operations to drive overall company performance seeing a 23% YoY revenue growth in final year of operation.
Guided technology and service delivery teams to broaden product appeal and increase customer lifetime value of both market research services and competitive intelligence SaaS product offerings.
Managed all outsourced partner activities to ensure seamless execution of accounting, human resources, and legal services while maintaining or reducing costs.
Partnered with CEO to drive multiple rounds of additional company investment, strategic acquisition of complementary software solution, and subsequent asset sales of company.
Implemented a comprehensive service delivery framework to enhance prediction market solutions within the market research sector.
Developed and implemented operational frameworks to drive efficiency and optimize service processes.
Senior Program Manager
3 Years 5 Months
Dell, Inc. | 09.2005 - 02.2009
Strategic management of services portfolio for large corporate clients. Responsible for all aspects of successful Dell services execution.
Led multi-year large technology refresh program in major US hospital network.
ConnectedHealth.Net, LLC, Ernst & Young, LLP | 05.1997 - 01.1998
Director, Information Systems
5 Years
Tropel Corporation | 05.1992 - 05.1997
Operating Manager
3 Years 8 Months
Whispering Willows Farm and Dairy | 02.2023 - Current
Manage a small family farm providing fresh raw milk to local customers through a subscription based model. Over past two years we have grown revenues by 400%.
Education
MBA - Finance & Information Systems
University of Rochester, Simon Graduate School of Business | Rochester, NY | 01-1997
Bachelor of Science - Electrical Engineering & Mathematics
Bucknell University | Lewisburg, PA | 06-1991
Skills
Operations management
Financial management
Risk management
Process improvement
Project management
Product management
Software solution development
Business process optimization
Client service optimization
Contract negotiation
Cost savings and reduction
Timeline
Operating Manager
Whispering Willows Farm and Dairy
02.2023 - CurrentRead More
VP of Operations
CRG Predictive Intelligence
12.2022 - 05.2024Read More
Chief Operating Officer
Consensus Point, Inc.
02.2009 - 12.2022Read More
Senior Program Manager
Dell, Inc.
09.2005 - 02.2009Read More
Manager
BearingPoint, Inc., KPMG Consulting
01.1998 - 07.2005Read More
Product Manager
ConnectedHealth.Net, LLC, Ernst & Young, LLP
05.1997 - 01.1998Read More
Director, Information Systems
Tropel Corporation
05.1992 - 05.1997Read More
University of Rochester, Simon Graduate School of Business
MBA from Finance & Information Systems
Read More
Bucknell University
Bachelor of Science from Electrical Engineering & Mathematics