Emilio Diaz
VP of Operations
Philadelphia,PA
Quote
Just do right. Right may not be expedient, it may not be profitable, but it will satisfy your soul.
Maya Angelou
Summary
Skilled operations professional with significant experience in managing and optimizing business processes. Adept at leading cross-functional teams, driving strategic initiatives, and ensuring operational efficiency. Strong abilities in process improvement, resource management, and strategic planning. Known for adaptability, reliability, and results-driven approach in dynamic environments.
Timeline
VP of Operations
Vive Aesthetics & Wellness
08.2020 - Current
Associate Store Manager
J. Crew
09.2011 - 01.2021
Executive Administrative Assistant
William Paterson University Of New Jersey
08.2008 - 09.2011
Bachelor of Arts - Communication
William Paterson University of New Jersey
08.2007 - 05.2011
Work History
VP of Operations
Vive Aesthetics & Wellness
Marlton, NJ
08.2020 - Current
- Collaborated with team members to adapt quickly to changing demands and priorities.
- Participated in training sessions to enhance knowledge of tools and technologies used in operations.
- Assisted in implementing safety protocols to maintain operational standards across the team.
- Supported daily operations by learning core processes and systems to ensure smooth workflow.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Mentored team members on best practices in operations management, fostering a culture of continuous learning and growth within the organization.
- Reduced operational risks while organizing data to forecast performance trends.
- Fostered a culture of continuous improvement within the organization by implementing best practices in operations management and providing ongoing training for staff members.
- Optimized supply chain management for improved product availability and reduced lead times.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Spearheaded quality assurance initiatives to ensure consistent delivery of high-quality products while minimizing production defects.
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Identified opportunities for automation, leading to a significant reduction in manual labor costs and increased efficiency.
- Developed cross-functional teams to foster collaboration, resulting in increased productivity and performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Helped streamline communication between departments to improve efficiency and reduce delays.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Evaluated hiring, firing, and promotions requests.
- Implemented an effective workforce planning strategy, balancing staffing needs with budgetary constraints while maintaining optimal employee engagement levels.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Led organizational restructuring initiatives to improve overall efficiency, streamline reporting lines, and eliminate redundancies while maintaining high employee morale and engagement levels.
- Engaged in problem-solving discussions to identify potential process improvements within operations.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Cultivated strong vendor relationships, enabling effective negotiation on pricing and terms for better cost control.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Delivered exceptional results in market expansion efforts by identifying new territories, analyzing potential opportunities, and establishing a strong local presence.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Contributed to inventory management efforts by tracking supplies and reporting discrepancies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented data-driven strategies to identify areas of improvement and drive continuous process optimization.
- Oversaw inventory management, optimizing stock levels for maximum turnover without compromising availability or customer satisfaction.
- Maintained organized documentation of operational procedures for reference and compliance purposes.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
- Championed lean manufacturing principles, reducing waste and increasing overall output.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Collaborated with sales and marketing teams to develop strategic plans that align with company objectives, driving revenue growth while minimizing operational complexities.
- Interacted well with customers to build connections and nurture relationships.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
Associate Store Manager
J. Crew
Philadelphia, PA
09.2011 - 01.2021
- Led team to achieve sales targets through effective scheduling and resource management.
- Implemented inventory control processes to minimize shrinkage and optimize stock levels.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Developed promotional strategies that increased foot traffic and improved customer engagement.
- Analyzed sales data to identify trends, informing strategic decisions for product placement.
- Collaborated with corporate teams on visual merchandising standards to elevate store presentation.
- Oversaw daily operations, ensuring compliance with company policies and regulatory standards.
- Facilitated communication between departments to streamline workflows and enhance team cohesion.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Effectively resolved escalated customer issues in a timely manner while preserving long-term client relationships.
- Ensured proper implementation of safety protocols training employees on emergency procedures and accident prevention measures.
- Optimized product presentation by regularly updating store layouts, signage, and marketing materials in alignment with current merchandising trends.
- Collaborated with the Store Manager to devise innovative promotional campaigns that drove increased foot traffic and sales conversions.
- Implemented loss prevention strategies, significantly reducing instances of theft and merchandise damage.
- Streamlined inventory management processes with regular audits to maintain optimal stock levels while minimizing shrinkage.
- Cultivated a culture of accountability and continuous improvement within the team by conducting regular performance evaluations and providing constructive feedback.
- Oversaw store maintenance tasks such as cleaning routines, minor repairs, or coordinating contractors when necessary to maintain a safe shopping environment for customers.
- Consistently met or exceeded monthly sales targets through effective team coaching, motivation, and recognition programs implementation.
- Developed and mentored a high-performing team of associates, consistently exceeding performance goals and expectations.
- Delivered top-notch guest experiences with personalized assistance in product selection based on individual needspreferences.
- Established strong relationships with vendors to negotiate preferential pricing, optimizing profitability for the store.
- Managed daily cash handling procedures, including reconciling registers, making bank deposits, and maintaining accurate financial records.
- Facilitated seamless communication between departments for smooth operations flow during promotions/special events.
- Coordinated staff scheduling to ensure adequate coverage during peak business hours without compromising budgetary guidelines or labor laws compliance requirements.
- Maintained strict adherence to company policies and procedures, ensuring consistent operational excellence across all aspects of store management.
- Analyzed sales data to identify key trends and optimize product assortment for maximum revenue generation potential.
- Enhanced customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Increased overall store sales by implementing strategic merchandising plans and visual displays.
- Improved employee retention rates by fostering a positive work environment and offering ongoing professional development opportunities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Raised property accuracy and accountability by creating new automated tracking method.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Executive Administrative Assistant
William Paterson University Of New Jersey
Wayne, NJ
08.2008 - 09.2011
- Managed complex calendars and scheduling for executives, ensuring optimal time management and prioritization.
- Coordinated travel arrangements, including itineraries and accommodations, enhancing efficiency and reducing costs.
- Developed and maintained filing systems to ensure quick access to critical documents and improve organizational workflow.
- Drafted correspondence and reports, ensuring clarity and alignment with organizational tone and standards.
- Collaborated with cross-functional teams to support various projects, enhancing communication and project execution.
- Implemented process improvements that streamlined administrative tasks, resulting in increased productivity across departments.
- Trained new administrative staff on best practices for office procedures and software tools, fostering a collaborative environment.
- Assisted in budget tracking for departmental expenses, contributing to accurate financial reporting and resource allocation.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Scheduled appointments and handled calenders for senior leadership.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Organized and updated schedules for executives.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Implemented updated policies and practices for organization and monitored effect.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Increased productivity with the implementation of digital tools for document management and collaboration.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated training and onboarding for incoming office staff.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Filed paperwork and organized computer-based information.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Updated and maintained confidential databases and records.
- Coordinated events and worked on ad hoc projects.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Worked with senior management to initiate new projects and assist in various processes.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Led staff and vendors in providing high level of service for owner and guests.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Wrote reports, executive summaries and newsletters.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Screened personal and business calls and directed to appropriate party.
- Created and managed office systems to efficiently deal with documentation.
- Took notes and dictation at meetings.
- Volunteered to help with special projects of varying degrees of complexity.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Education
Bachelor of Arts - Communication
William Paterson University of New Jersey
Wayne, NJ 08.2007 - 05.2011
Languages
English
Native or Bilingual
Spanish
Full Professional
Italian
Limited Working
French
Limited Working
Portuguese
Elementary
Skills
- Team building and motivation
- Operations management
- Organizational development
- Production scheduling
- Capacity planning
- Workforce planning
- Logistics management
- Facilities management
- Cross-functional team leadership
- Troubleshooting and problem resolution
- Data-driven decision making
- Documentation and reporting
- Organizational improvement
- Operations planning
- Strategic planning
- Data analytics
- Partnership development
- Cross-functional communication
- Reporting oversight
- Market analysis
- Talent development
- Cross-functional collaboration
- Reporting management
- Database development
- Corporate communications
- Logistics operations management
- Budget oversight
- Human resources management
- Budget administration
- Logistics support services
- Resource allocation
- Material processing
- Property storage management
- Material accountability systems
- Equipment decommissioning
- Business performance management
- Industrial engineering
- Innovation management
- Influencing and negotiating
- Sales channel analytics
- Performance evaluation and monitoring
- Operations oversight
- Administrative management
- Customer service management
- Change management
- Business development
- Data management
- Policy development and enforcement
- P&L Administration
- Staff management
- Financial management
- Scheduling
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Effective leader
- Relationship building
- Customer relations
- Operational efficiency
- Staff training/development
- Team building
- Task prioritization
- Employee motivation
- Self motivation
- Interpersonal skills
- Customer relationship management
- Analytical thinking
- Conflict resolution
- Recruitment and hiring
- Goal setting
- Inventory tracking and management
- Professionalism
- Employee relations
- Interpersonal communication
- Strategic partnerships
- Hiring and onboarding
- Business leadership
- Schedule management
- Inventory control
- Staff training
- Time management abilities