Bradalis Flores
Orlando
Summary
Goal-driven, hardworking, and self-motivated professional with a deep understanding and extensive experience in airline operations management, team management, and talent development. Highly organized and dependable, adept at handling multiple projects simultaneously with a keen eye for accuracy. Able to skillfully monitor operational trends and devises forward-thinking solutions. Eager to leverage skills and experience in a full-time position that presents professional challenges and opportunities for growth.
Overview
10
10
years of professional experience
Work History
Dispatch/Operations Supervisor
Sanford Airport Authority
10.2024 - Current
- Supervise and lead a team of ground dispatch agents, providing guidance, training, and support to ensure effective and efficient performance.
- Maintain effective communication with airline representatives, ground handling companies, and other stakeholders to manage operational requirements and address any issues or changes.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Evaluated current operational processes to help develop, implement and improve practices.
- Coordinate and manage shift schedules, ensuring adequate coverage for all operational needs.
Airport Operations Supervisor
Spirit Airlines Inc.
07.2023 - 06.2024
- Supported cross-functional initiatives within the airport organization by collaborating with other supervisors on joint projects aimed at enhancing overall operational efficiency.
- Led daily station-wide operational, safety and security Briefings to maintain optimal efficiency and high level communication.
- Built a committed team of over 15 employees with a strong culture based on Safety, Integrity, and High performance.
- Oversaw multiple vendor operations, including above-wing, below-wing, fueling, and catering operations for 100+ daily departures and arrivals.
- Conducted regular performance evaluations for staff members, providing constructive feedback to encourage improvement in their job roles.
Pilot Base Administrator
Spirit Airlines
12.2021 - 05.2022
- Increased flight safety by consistently performing thorough pre-flight inspections, audits, and addressing potential issues.
- Mitigated regulatory risks by obtaining documents, clearances, certificates and approvals from local, state and federal agencies
- Addressed concerns and inquiries on a daily basis to pilots, flight attendants, and base personnel.
- Completed extensive training programs to maintain currency in aircraft models, FAA regulations, safety procedures, and industry best practices.
Leave of Absence Coordinator
Concero Resources
06.2021 - 11.2021
- Provided support to employees during their leaves of absence, addressing concerns and answering questions in a timely manner.
- Ensured compliance with federal, state, and company leave policies through meticulous monitoring and documentation of all leaves of absence.
- Collaborated with medical professionals to verify documentation supporting employee leave requests.
- Conducted thorough investigations into suspected cases of FMLA abuse or fraud, protecting company resources from misuse.
Passenger Service Agent
Swissport USA
10.2018 - 04.2021
- Maintained accurate records of flight information to provide timely updates to passengers.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Increased overall efficiency by cross-training in various roles within the airport terminal operations team.
Education
Certificate of Technical Studies - Medical Administration
05.2019
- President's List 2016-2019
- GPA: 3.76
- National Society of Collegiate Scholars Member
High School Diploma -
05-2016
- Professional Development: Barbering and Cosmetology
- Honor Roll 2013-2016
Skills
- Fully Bilingual Fluent in Spanish
- Leadership; Workforce team management
- Client communication
- Issue and conflict resolution
- Customer Service
- Logistics management
- Training; Talent development
- Technologically Savvy
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home option4-day work weekLanguages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dispatch/Operations Supervisor - Sanford Airport Authority
10.2024 - Current
Airport Operations Supervisor - Spirit Airlines Inc.
07.2023 - 06.2024
Pilot Base Administrator - Spirit Airlines
12.2021 - 05.2022
Leave of Absence Coordinator - Concero Resources
06.2021 - 11.2021
Passenger Service Agent - Swissport USA
10.2018 - 04.2021
Valencia College - Certificate of Technical Studies, Medical Administration
Escuela Superior Lorenzo Vizcarrondo - High School Diploma,
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