Proactive motivated employee with 7+ years in customer relationship industries. Building connections and the ability to adapt and learn any field or system needed to succeed
Overview
1
1
Certification
7
7
years of professional experience
Work History
HVAC SALES REP
Summers PHC
Crown Point, US, United States
08.2022 - Current
Installed furnace and air conditioning equipment efficiently
Answered questions regarding new installation and ensuring coordinated responses with what comfort advisers said
Ensured company trucks always clean and ready for next job
PROMOTED TO SERVICE TECHNICIAN
Utilized diagnostic tools to troubleshoot and resolve HVAC system issues, resulting in a
Conducted thorough inspections of HVAC systems, identifying opportunities for upgrades and energy efficiency improvements.
Trained junior technicians on proper installation techniques and safety protocols, fostering a culture of teamwork and excellence.
Responded promptly to emergency service requests, ensuring minimal downtime for clients.
PROMOTED TO COMFORT ADVISER
Developed strong relationships with clients through effective communication and exceptional service, leading to repeat business and referrals.
Proficient in providing additional options that help with customer needs and building ticket revenue
Conductor
Norfolk Southern
Chicago
01.2021 - 07.2022
Conducted safety checks and inspections of train equipment, adhering to regulatory standards and protocols.
Ensured compliance with environmental regulations during train operations to promote sustainability.
Monitored weather conditions to adjust train operations proactively and ensure safety.
Detailed information to engineers to maximize efficiency in the yard
ASSISTANT GENERAL MANAGER
Advance auto
Lowell, IN
08.2019 - 01.2021
Oversaw daily operations and ensured adherence to company policies and standards.
Trained and mentored staff to enhance team performance and foster a culture of continuous improvement.
Managed inventory levels and vendor relationships to optimize supply chain efficiency.
Resolved customer complaints and issues promptly, enhancing customer retention and satisfaction.
Prepared detailed reports for senior management on operational performance and strategic initiatives.