Braden Cook
Normal,IL
Summary
Underwriting Service Assistant with over 3 years of experience in delivering high-quality service. Proven ability to learn quickly and adapt to new challenges, enhancing team performance. Strong time management skills and a collaborative approach contribute to effective problem-solving and resource utilization. Seeking to leverage expertise in a Business Technology Analyst role at State Farm.
Overview
6
6
years of professional experience
Work History
Underwriter Service Assistant
State Farm
Bloomington, USA
06.2022 - Current
- Team leader in helping to build an engaging and inclusive team.
- Lead team huddles on multiple occasions.
- Organized team games, team-building activities.
- participated in D&I conversations, often giving personal examples.
- Conducted peer one-on-one meetings to improve productivity.
- Consistently a top performer in productivity, touches per hour, cases per hour, and completions.
- Put extensive time into learning from errors, and working to lower and improve error-out percentages.
- Quickly learned and adapted to different rules, regulations, and requirements of policies within different states.
- Mastered all applications and tools for being successful, including ConnecZ, OPS, T2, and Microsoft applications.
Certified Nurse's Assistant
Carle Bromenn Medical Center
Normal, USA
04.2020 - 06.2022
- Team leader in making sure that all daily tasks and data were entered in a timely manner
- Performed as a resource for new hires for training
- Often volunteered for staying late or floating to other medical units to assist when needed.
- Maintained comfortability and confidentiality regarding patients under the care of the medical team.
- Formed positive relationships amongst teammates and patientsAssisted higher ups in keeping track of and recording important patient information and notes.
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Salt Lake City12-2026
Skills
- Process Improvement
- Team Building
- Time Efficient
- Hard Working
- Quick Learning
- Peer Relationships
- Team Leading
Personal Information
Timeline
Underwriter Service Assistant
State Farm
06.2022 - Current
Certified Nurse's Assistant
Carle Bromenn Medical Center
04.2020 - 06.2022
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University