Braden Harper
Evansville
Summary
Fast learning individual with multiple years of Guest Service management in progressive roles. Furthermore, I've learned to operate machinery in the Steel Manufacturing industry. Currently pursuing new opportunities and searching for a career.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Steel Worker- Machine Operator
BlueScope
12.2020 - Current
- Set up equipment and welded parts with arc, submerged arc, and gas welding equipment
- Aligned structural steel members in position to allow for successful riveting, bolting and welding
- Used hoist systems to maneuver the steel members into place and turnbuckles, crowbars or jacks to make final adjustments
- Operated all heavy machinery safely to avoid injuries and accidents.
- Welded, cut and bent steel as necessary with torches, metal shears, and welding equipment.
- Followed blueprints and instructions from supervisors to erect columns, beams and girders.
- Coordinated with crane or signaled equipment operators to lift and position structural steel members and hoist beams, girders, and columns to correct positions.
- Forklift operator
Guest Service Manager
Parking Management Company, AC Hotel Downtown Madison
09.2017 - 10.2019
- Promotion from Valet Shift Supervisor
- Duties included: hiring, staffing, filing/reporting insurance claims; responsible for all day to day operations for Valet
- Excellent communication with client to ensure their 100% satisfaction
- Weekly PMT- Property Management Team meetings
- Implemented procedures and services to improve hotel services and amenities.
- Maintained and troubleshot hotel property management systems.
- Monitored staff training, scheduling and shift changes.
- Attended to customer needs, responding to questions, complaints and escalations.
Valet Shift Supervisor
Standard Parking Systems Inc. / Parking Management Company, PMC, AC Marriott Downtown Madison
09.2013 - 09.2017
- Filed vehicle insurance claims
- Oversaw training of new hires
- Answered guest's questions about property amenities and services.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Assisted with creating the weekly schedule for my staff
- Maintaining a high level of safety and aggressive service to all Guests that clients hold to very high standard
Education
HIGH SCHOOL DIPLOMA -
Evansville High school
Evansville, WI06.2012
No Degree - Sociology
Madison College
Madison, WISkills
- Elite customer service
- Staff management
- Team player
- Strong communication skills
- Client retention
- Problem solving
- Punctuality
- Dependability
- Training new employees
- Beam welding
- Blueprint reading
- Project management
- Crane/Forklift operator
Certification
- Forklift operator
- Machinery operation - plasma & Conrac weld operator
Timeline
Steel Worker- Machine Operator
BlueScope
12.2020 - Current
Guest Service Manager
Parking Management Company, AC Hotel Downtown Madison
09.2017 - 10.2019
Valet Shift Supervisor
Standard Parking Systems Inc. / Parking Management Company, PMC, AC Marriott Downtown Madison
09.2013 - 09.2017
HIGH SCHOOL DIPLOMA -
Evansville High school
No Degree - Sociology
Madison College
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