Coordinated warehouse operations for shipping, receiving, processing, packaging, and storing tools, supplies, materials, and equipment to ensure timely delivery.
Utilize Microsoft Dynamics 365 to process many outbound and inbound shipments daily.
Provided project and service support to field and office colleagues, facilitating effective communication and collaboration.
Handled additional warehouse duties, ensuring seamless daily operations and supporting overall team efficiency.
Geek Squad Advanced Repair Agent
Best Buy
Geneva, USA
08.2024 - 01.2026
Executed authorized Apple iPhone repairs using specialized Apple tools and software, ensuring adherence to Apple quality standards.
Diagnose and resolve hardware/software issues for a high volume of client devices while maintaining data integrity and security.
Performed Windows and MacOS services, including system setups, data transfers, backups, optimization, and hardware/software repairs, enhancing overall device performance.
Coordinated shipping processes for defective units and Apple products. and receiving defective units and Apple products for client in-store repairs.
Education
Bachelors of Science - Cybersecurity and Information Assurance
Western Governors University
Millcreek, UT
02-2026
Associates - Cybersecurity
Waubonsee Community College
Sugar Grove, IL
05-2025
High School Diploma -
Abeka Academy
Pensacola, FL
05-2020
Skills
Windows
Mac
IOS
Android
Linux
Microsoft Dynamics 365
PC/Laptop repairs
iPhone repairs
Software configuration
Critical thinking
Team collaboration
Technical documentation
Seeks to perform tasks with accuracy and consistency
5 years of customer service experience
Strong communication and organization skills
Timeline
Logistics Coordinator
Convergint Technologies
02.2026 - Current
Geek Squad Advanced Repair Agent
Best Buy
08.2024 - 01.2026
Bachelors of Science - Cybersecurity and Information Assurance