Summary
Overview
Work History
Education
Skills
Accomplishments
Contacts
Career Development
Interests
Timeline
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Katerina Evlakova

Sanford,FL

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

18
18
years of professional experience

Work History

Logistics Coordinator

FedEx - Customer Centric Delivery
07.2024 - 03.2025
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.

Customer Service Representative (CSR) / Marketing Specialist

ImagineTech Solutions
12.2023 - 06.2024
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Led quarterly customer service meetings to review performance and set goals for improvement.

Sales Specialist / CSR / Design Consultant

Granite Empire of Orlando
04.2023 - 09.2023
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.

General Merchandiser / Assistant Store Manager / CSR

Green Hills Food Market, LLC
12.2021 - 04.2023
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
  • Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
  • Conducted regular price audits to maintain accurate pricing information for all products on display.
  • Enhanced product visibility by creating eye-catching displays that captured customer interest and promoted sales growth.
  • Worked with department managers to maintain adequate inventor for regular and promotional demand.
  • Implemented visual merchandising strategies that attracted customers and boosted overall store performance.

Course Coordinator / Curriculum Developer / Quality Assurance Specialist / CSR / Marketing Specialist

Pideme.Org
12.2020 - 11.2021
  • Managed administrative tasks such as grading submissions, tracking attendance records, and updating syllabi efficiently to ensure timely dissemination of information to all stakeholders.
  • Supported faculty in delivering quality instruction by troubleshooting technical issues during online or hybrid courses when needed.
  • Promoted academic integrity among students by developing clear guidelines on plagiarism prevention, citation standards, and acceptable collaboration practices.
  • Ensured compliance with departmental policies and accreditation requirements by regularly monitoring course documentation procedures.
  • Attended professional educational and developmental meetings to support accreditation and grant writing.
  • Monitored expenditures to remain within budgets and improve forecasting accuracy.
  • Conferred and resolved education-related issues and problems with students, parents and school officials.

Registration Healthcare Specialist

CDR Maguire Company
01.2020 - 05.2020
  • Ensured compliance with regulatory standards and guidelines by maintaining up-to-date knowledge of industry policies and mandates.
  • Led cross-functional team meetings focused on enhancing collaboration across departments, streamlining workflows for increased productivity.
  • Represented and interpreted agency's functions and services to other institutions, public, government agencies and other organizations.
  • Optimized electronic health records systems to ensure accurate documentation of patient information for enhanced continuity of care.
  • Assessed safety and operability of vehicles, equipment and medical supplies to prevent unnecessary health risks.
  • Answered patient inquiries and provided information about healthcare services.
  • Supported office operations by expertly handling administrative needs.
  • Completed necessary reports and documentation on time and to specifications.

Course Coordinator / Curriculum Developer / CSR

Pideme.Org
05.2017 - 07.2019
  • Spearheaded initiatives aimed at promoting diversity and inclusion within the classroom environment through culturally-responsive teaching methods and resources.
  • Collaborated with instructors to design comprehensive assessment tools for evaluating student progress throughout the semester.

Sales Specialist / HR Manager / General Sales Manager / Visual Merchandiser

Meucci Clothing Company
07.2007 - 04.2017
  • Provided first-rate service to all customers and potential customers.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
  • Coached junior sales team members on best practices, contributing to their professional development and overall success.
  • Contributed to team objectives in fast-paced environment.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.

Education

MBA - Business Administration

Valencia College
Orlando, FL
03-2028

Accounting School -

Russian School of Accounting
01.2017

Bachelor of Science - Management in Exploration of Diamond Deposits

School of Economics And Political Science (LSE)
Russia
01.2008

Skills

  • Salesforce
  • Zendesk
  • HubSpot CRM
  • Asana
  • Microsoft Teams
  • InFlow Inventory
  • Easededge
  • SketchUp
  • MS Office Suite
  • Constant Contact
  • Help Scout
  • MS Excel
  • SellerCloud
  • POS systems
  • 55 WPM
  • Windows
  • MacOS
  • Analytical thinking
  • Contract negotiation
  • Route optimization
  • Verbal and written communication

Accomplishments

  • Customer Relationship Excellence: Consistently received high customer satisfaction ratings for resolving issues swiftly and enhancing service quality across multiple roles.
  • Sales Performance: Achieved and exceeded sales targets in various positions, driving significant revenue growth through strategic customer engagement and relationship management.
  • Process Optimization: Implemented process improvements in customer service operations, leading to a 20% increase in efficiency and reduced resolution times.
  • Team Collaboration: Played a pivotal role in cross-functional teams, contributing to successful project outcomes in both service delivery and sales environments.
  • Product Management Training: Actively engaged in ongoing training to transition into a Product Management role, developing skills in product development, market analysis, and strategic planning.

Contacts

+1 630 247 7133, catherineevlakova@gmail.com

Career Development

  • Product Management Training, Currently undergoing training to become a Product Manager, focusing on product development, market analysis, and strategic planning., Present
  • Cosmetology License, Board of Cosmetology - DBPR, Florida & Washington D.C, 2024

Interests

  • Passionate about balancing physical health with mental and emotional wellness
  • Gym Workouts
  • Swimming

Timeline

Logistics Coordinator

FedEx - Customer Centric Delivery
07.2024 - 03.2025

Customer Service Representative (CSR) / Marketing Specialist

ImagineTech Solutions
12.2023 - 06.2024

Sales Specialist / CSR / Design Consultant

Granite Empire of Orlando
04.2023 - 09.2023

General Merchandiser / Assistant Store Manager / CSR

Green Hills Food Market, LLC
12.2021 - 04.2023

Course Coordinator / Curriculum Developer / Quality Assurance Specialist / CSR / Marketing Specialist

Pideme.Org
12.2020 - 11.2021

Registration Healthcare Specialist

CDR Maguire Company
01.2020 - 05.2020

Course Coordinator / Curriculum Developer / CSR

Pideme.Org
05.2017 - 07.2019

Sales Specialist / HR Manager / General Sales Manager / Visual Merchandiser

Meucci Clothing Company
07.2007 - 04.2017

MBA - Business Administration

Valencia College

Accounting School -

Russian School of Accounting

Bachelor of Science - Management in Exploration of Diamond Deposits

School of Economics And Political Science (LSE)

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Katerina Evlakova