Braden Morgan
Maricopa,AZ
Summary
Dynamic General Manager with proven leadership in high-pressure environments. Expertise in team development, effective communication, and rapid decision-making, ensuring operational excellence and public relations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Cold Stone Creamery
Chandler, AZ
05.2022 - Current
- Led team training and performance development, ensuring operational readiness and adherence to safety standards
- Directed and motivated personnel to achieve high performance in fast-paced, high-pressure environments
- Delivered exceptional public service and resolved complex problems with professionalism and sound judgment
- Managed budget oversight and cost control (P&L responsibility) to maintain fiscal accountability
- Conducted recruitment, onboarding, coaching, and corrective action, fostering a disciplined and cohesive team
- Oversaw inventory control and equipment accountability, ensuring operational preparedness at all times
- Supervised daily operations as keyholder, maintaining security, compliance, and continuity of operations
- Handled cash management and secured financial deposits with strict adherence to internal controls
- Aligned team performance with organizational goals and strategic objectives
- Ensured compliance with company policies, regulatory requirements, and safety standards
Education
Bachelor of Science - Computer Science
Maricopa Community Colleges, Mesa Community College
Mesa, AZ05-2028
Skills
Strong leadership and team coordination in high-pressure, emergency environments
Clear and effective communication under stress
Rapid decision-making and critical thinking during time-sensitive situations
Commitment to public safety and community service
High level of integrity, accountability, and professionalism
Situational awareness and risk assessment skills
Conflict resolution and de-escalation abilities
Adaptability in dynamic and unpredictable environments
Physical and mental resilience
Strict adherence to safety protocols and chain of command
Equipment accountability and operational readiness mindset
Ability to remain calm and focused during emergencies
Certification
- CPAT Certification - December 2025 #1382483
- Licensed EMT - (After NREMT May 2026)
- Certified Food Safety Manager - ServSafe - Exp Feb. 2028
Timeline
General Manager
Cold Stone Creamery
05.2022 - Current
Bachelor of Science - Computer Science
Maricopa Community Colleges, Mesa Community College