Braden A. Jackson
IT System Admin/ System Engineer
Camp Springs,MD
Summary
PROFESSIONAL SUMMARY: A dedicated and experienced information technology leader and technician with demonstrated experience in the Information technology field. Promotes quality customer service by developing an excellent rapport with the customer. Proficient in planning, implementing, configuring, troubleshooting, and testing of networking systems. Equally capable of working as a member of a team or alone and comfortable with taking initiative and working in a fast-paced setting.. 10 years of information technology support experience and customer service. Qualifications include:
•Team player •Strong communication skills •Organizational skills, •Leadership skills •Adaptability •Customer service • Time management skills •Writing skills •Verbal communication skills •Problem-solving • Active Top Secret Clearance/ SCI • CompTIA Security+ •Microsoft •Computer proficiency •Interpersonal skills •Management
Overview
10
10
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
Work History
Systems Administrator /Systems Engineer
DARPA-Take2 Consulting
Arlington , VA
2021.11 - Current
- Provides comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Daily work with Active Directories, Network Management, over 6 different systems, including LINUX
- Active Directories, LINUX, VDI, Network Security, Troubleshooting, Network management
- Support on-site installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks, printers, and associated peripherals
- Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies
Help Desk Specialist
902nd MI/ Insight Global
Fort Meade , MD
2020.11 - 2021.11
- Work with INSCOM to ensure reliable, uninterrupted availability of Command, Control, Communications, Computers, and Information Management (C4IM)
- Provide Tier I and Tier II support working with customers over the phone or in person to resolve issues
- Provide solutions to common questions and help document future Standards of Procedures (SOPs).
- Worked with document imaging technologies and deployment software.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Responded to inquiries by phone, email and walk-up requests.
- Walked user through series of steps to determine problem and implement likely solution.
- Installed new desktop systems and migrated data to new machines.
- Maintained inventory of cell phones, laptops and peripheral equipment.
- Provided end-user system and equipment training.
- Oversaw installations of new technology and new personnel training.
- Logged activities in tracking system to maintain accurate, timely records.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
System Administrator / Help Desk Supervisor
USS Curtis Wilbur
Yokosuka
2018.06 - 2020.08
- Involved with the implantation, testing, and maintenance of the Consolidated Afloat Networks and Enterprise Services (CANES) upgrade
- Conducted over 300 server updates and maintain network connectivity across 6 computer networks providing 100 percent data availability for 260 users
- Create, manage, and corrected user accounts, folder permissions, and completed basic computer repair.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Completed reports detailing network and systems performance and downtime issues.
- Monitored temperature and power draw to immediately detect faults and failures.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Created nightly jobs for database backups.
- Mentored employees and offered constructive feedback for performance improvement.
Hardware Technician / Helpdesk Technician / System Administrator
Navy Information Operations Command Georgia
Fort Gordon , GA
2015.04 - 2018.04
- Involved with the installation and replacement of over 10,000 pieces of IT equipment guaranteeing computer and printing access to over 2,000 military and civilian personnel across the National Security Agency/Central Security Service (NSA/CSS) Georgia Campus
- Supervised a team of personnel with 706th Military Intelligence Group for decommissioning of all network printers as well as the installment of all the new United States Army Intelligence and Security Command (INSCOM) printers and associated devices
- Completed over 600 trouble calls, created over 100 computer accounts, active directory
- Implemented corrective plans of action for network availability and latency.
- Managed onboarding and offboarding of employees.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Mentored employees and offered constructive feedback for performance improvement.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
Information System Technician
USS George Washington
Yokosuka , Japan
2012.09 - 2014.10
- Managed hardware and software support of over 1,500 workstations of the USS George Washington’s Local Area Network
- Installed and configured over 60 printers, completed over 700 trouble calls, created over 100 computer accounts; increasing productivity by 50 percent
- Trained 10 personnel on help desk fundamentals increasing qualification of division personnel by 21 percent.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Trained users on how to properly operate equipment and software programs.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Handled initial troubleshooting and escalation of service requests.
Commander Second Fleet
US Fleet Forces
Norfolk , VA
2011.03 - 2012.09
- DoDIIS Messaging System Administrator performed operations and maintenance on messaging systems, applications, and their services in accordance with developed operations plans, and to ensure messaging systems, applications, and services are operational and available at all sites.
- Provide messaging support using both proactive and reactive measures to respond to local, regional, and enterprise message systems.
- Basic knowledge of JANAP 128 Message formats, DD173, DOI 103, and understanding of content standards XML
- Maintain ITS messaging systems within the ITS enterprise; perform minor changes to ensure stability and customer satisfaction with the product/application.
- Troubleshoot and fix operational problems; perform installation of applications developed and tested by CIO in support of a worldwide implementation
- Maintain monitoring agents in a manner that ensures monitoring of applications and services to ensure proactive problem resolution.
- Respond to special requests to filter and profile messages in support of data management policy; and configure backup and recovery services to ensure that data is protected from loss and, if corrupted, is recovered in a manner consistent with disaster recovery procedures.
Education
Bachelor of Science - Information Technology Networks
Strayer University
Washington, DC 2017.08 - Current
High School Diploma -
E.J. King High School
JAPAN 2006.05 - 2010.05
Skills
- System upgrades
Certification
Security+ SY0-401
Additional Information
- Security Clearance , Current Top Secret (TS) / SCI) CI Poly
Timeline
Systems Administrator /Systems Engineer
DARPA-Take2 Consulting
2021.11 - Current
Help Desk Specialist
902nd MI/ Insight Global
2020.11 - 2021.11
System Administrator / Help Desk Supervisor
USS Curtis Wilbur
2018.06 - 2020.08
Bachelor of Science - Information Technology Networks
Strayer University
2017.08 - Current
Hardware Technician / Helpdesk Technician / System Administrator
Navy Information Operations Command Georgia
2015.04 - 2018.04
Information System Technician
USS George Washington
2012.09 - 2014.10
Commander Second Fleet
US Fleet Forces
2011.03 - 2012.09
High School Diploma -
E.J. King High School
2006.05 - 2010.05
Security+ SY0-401
Microsoft Technical Associate (MTA): Windows Operating Systems Fundamentals
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