DIAMOND BRUNSON
Waldorf,MD
Summary
Dedicated program office support professional with extensive multitasking experience. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Proven ability to remain calm and professional in challenging circumstances while quickly adapting to new scheduling skills. Collaborative team player with strong task prioritization skills. Adapt at learning new software and systems to improve data management and operational processes. Implemented document organization and internal communication protocols, resulting in smoother daily operations.
Overview
16
16
years of professional experience
Work History
FRONT OFFICE SPECIALIST
Take2 Consulting Firm
Vienna, USA
11.2023 - 06.2024
- Increased productivity through effective management of multiple schedules, calendars, and program's Outlook shared mailbox.
- Served as the primary point of contact for internal and external communications, ensuring prompt and professional service.
- Assisted with maintaining program documentation, including action item trackers, electronic records, correspondences, and Standard Operating Procedures (SOPs), while ensuring accuracy and office confidentiality.
- Drafted presentation materials, meeting agendas, meeting notes, and the execution strategies to optimize time and resources.
- Generated weekly and quarterly status reports for senior leadership. Offered guidance and daily assistance to senior executives, demonstrating proficiency in various administrative and coordination duties crucial for successful project management and organizational productivity.
DATA GOVERNANCE ANALYST
Sensor Concepts Applications (SCA)
Glen Arm, USA
06.2023 - 08.2023
- Identified opportunities for process improvements across the organization.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Gathered requirements from stakeholders to inform system design decisions.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
Program Coordinator
SCA
GLEN ARM , MD
08.2021 - 06.2023
- Guided the team through daily work activities to ensure work products were produced with quality and on time.
- Facilitated communication between team members by organizing regular meetings and conference calls.
- Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
PMO SUPPORT ANALYST
Sensor Concepts Applications (SCA)
Glen Arm, USA
08.2019 - 08.2021
- Collaborated with customers and contract personnel to develop and assess task plans and deliverables, ensuring alignment with program objectives, schedules, and budgetary constraints.
- Maintained inventory of all IT assets including hardware components and software licenses.
- Designed, implemented, and managed risk management processes/plans for the program and worked with staff to ensure plan strategies and risk documentation were integrated and managed appropriately.
- Planned and implemented logistical aspects of the program, including scheduling meetings and events, communicating with stakeholders, capturing meeting notes and action items, and maintaining knowledge of management practices.
- Performed ad-hoc duties that are within the scope of the contract assigned by the Program Manager.
RESEARCH ANALYST
NTT Data Inc.
McLean, USA
03.2017 - 07.2019
- Conducted daily quality screenings and performed vetting procedures for individuals who have either left the U.S. or transitioned to non-immigrant or immigrant status.
- Conducted research and reviewed records and reports of potential status violators from various investigative databases and DHS entry/exit systems.
- Selected relevant information from a variety of sources to prepare documents, reports, summaries, and replies to inquiries, ensuring accuracy and proper format of the information provided.
- Analyzed data to identify and interpret patterns and trends, assess data quality, and eliminate irrelevant data. Presented findings in reports and presentations in nontechnical terminology to various audiences.
- Completed assigned tasks to ensure completion within required time frames to support investigation coordination.
PROGRAM ANALYST
eGlobalTech
Arlington, USA
01.2014 - 03.2017
- Created and implemented space plans, status reports, Standard Operating Procedures (SOPs), and briefing materials for local and international meetings, supporting the front office and seven divisions.
- Conducted Personnel Accountability Drills of OSC employees, and prepared the results for submission to OSC Leadership.
- Oversaw equipment purchasing, move execution, software accessibility retention and conference call coordination for personnel of more than two-hundred-and-thirty in capacity assuming the role of IT POC.
- Contributed towards creating project blueprints and tracking assigned tasks to guarantee compliance with contractual/project specifications.
- Supported development and maintenance, and reported risk assessments, trends, and mitigation activities.
INTELLIGENCE ANALYST
T-Rex Corporation
College Park, USA
01.2013 - 01.2014
- Provided support to the Student and Exchange Visitor Program (SEVP) special missions team, dedicated to combating criminal exploitation within the student visa system by monitoring schools and exchange visitor programs.
- Provided analytical support by examining complex immigration laws to determine the validity of individuals participating in the Student and Exchange Visitor Program (SEVP).
- Communicated with the Department of State, Office of Consular Affairs to verify visa and passport information for suspected offenders.
- Reviewed over 30 viable leads daily, preparing analytical reports for ICE Agents to investigate individuals suspected of violating immigration laws.
- Trained colleagues on the processes of collecting, documenting, and inputting information into the database tracking systems.
ADMINISTRATIVE ASSISTANT
Department of Interior, National Park Service
Washington, USA
07.2008 - 01.2013
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Education
B.A. - Criminology and Criminal Justice
University of Maryland College Park
College Park, MD12.2010
Skills
- Office Administration
- Intelligence Analysis
- Personnel Security
- Information Systems Management
- Directorial Assistance
- Management
- Administrative Support
- Logistics Support
- Issue Identification
- Issue Resolution
- Travel Arrangements
- Records Maintenance
- Calendar Management
- Meeting Preparation
- Records Management
- Appointment Scheduling
Security Clearance
- DOJ Clearance: DOJ Public Trust on file.
- CBP Clearance: DHS Suitability Background investigation on file.
References
References available upon request.
Timeline
FRONT OFFICE SPECIALIST
Take2 Consulting Firm
11.2023 - 06.2024
DATA GOVERNANCE ANALYST
Sensor Concepts Applications (SCA)
06.2023 - 08.2023
Program Coordinator
SCA
08.2021 - 06.2023
PMO SUPPORT ANALYST
Sensor Concepts Applications (SCA)
08.2019 - 08.2021
RESEARCH ANALYST
NTT Data Inc.
03.2017 - 07.2019
PROGRAM ANALYST
eGlobalTech
01.2014 - 03.2017
INTELLIGENCE ANALYST
T-Rex Corporation
01.2013 - 01.2014
ADMINISTRATIVE ASSISTANT
Department of Interior, National Park Service
07.2008 - 01.2013
B.A. - Criminology and Criminal Justice
University of Maryland College Park
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