Bradlee A Kepley
Spring Hope,NC
Summary
Summary: I am a motivated, results-oriented, and highly proficient individual looking for a position in your company, where I will be able to use my extensive experience. I have the ability to lead a team of diverse members and assist them in individual and group goals. I am a proven leader with excellent communication skills and am also computer literate. Passionate content strategist skilled in research, writing and editing broad range of content. Proficient in online content design, user experience research and solutions, and working quickly to produce exceptional deliverables. Works independently to write interesting, clean and clear copy. Excellent communication talents, relationship-building skills, performance under pressure and judgment within tight deadlines.
Overview
25
25
years of professional experience
Work History
Stay at Home Dad
Myself
12.2015 - Current
Claims & Benefits Customer Service Rep
Aetna, a CVS Health
Hartford, CT
06.2023 - 05.2024
- Created documents such as letters, emails, or other communications to respond to customer requests or inquiries.
- Assisted customers with inquiries regarding their benefits coverage and eligibility, providing accurate information.
- Assisted customers with navigating online portals for benefit enrollment processes.
- Reviewed documents submitted by customers for compliance with applicable regulations or standards.
- Adhered to established protocols for handling confidential information securely.
- Answered incoming calls promptly and professionally, responding to customer needs in a timely manner.
- Developed educational materials about available benefits packages for distribution among customers.
- Managed customer complaints effectively, resolving issues quickly while maintaining positive relationships with clients.
- Prepared reports summarizing customer service activities as requested by management team.
- Researched customer accounts to identify and resolve discrepancies.
- Attended staff meetings regularly, offering insights and suggestions on improving current processes.
- Collaborated closely with other departments within the organization on projects involving customer service initiatives.
- Performed data entry tasks in a timely fashion, ensuring accuracy of all records entered into the system.
- Provided detailed explanations of benefit plans and coverage options to customers.
- Coordinated efforts between various teams within the organization to ensure smooth delivery of benefits services.
- Updated internal databases with new customer information or changes in existing account details.
- Maintained up-to-date knowledge of company policies and procedures related to benefits services.
- Provided technical assistance when needed for troubleshooting problems related to benefit services.
- Resolved billing disputes and processed payments and refunds as required.
- Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
Account Specialist
Duke Energy (Alorica/Telaffects)
09.2021 - 03.2023
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Adhered to standards of quality and service as well as all compliance requirements.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Informed customers of promotions to increase sales productivity and volume.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Liaised with sales, marketing and customer service teams to support smooth account management operations.
- Resolved complex billing and payment issues for balanced, accurate accounts.
Unloader/Forklift Operator
LMS Intellibound
02.2012 - 12.2015
- Unloading of inbound freight by electric power pallet jack.
- Breaking down and restacking of pallets to meet rack weight and height requirements.
- Certified sit down, stand up, reach truck, and clamp forklift operator.
- Rotated stock and cleared sales floor of debris.
- Drove industrial vehicles and equipment to transport goods and materials, load and unload designated trailers and route trucks.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Checked inbound and outbound products, inspected for damage and recorded product code dates.
Production/Forklift Operator
Blue Mountain Enterprises
02.2011 - 10.2011
- Production of food flavoring using oils or dry ingredients.
- Detailed inventory, accurate measurements of finished product and ingredients used, using detailed paperwork.
- Certified sit down and reach truck forklift operation.
Warehouse worker/ Shipping & Receiving
Partrade Corporation LLC
10.2010 - 12.2010
- Detailed inventory via SAP program.
- Shipping & Receiving via FedEx & UPS.
- Stocking & pulling customer orders via cherry picker & sit down.
Campus Safety Officer
Wayne Memorial Hospital ER Dept
05.2010 - 09.2010
- Direct interaction with hospital police & local law enforcement agencies.
- Escorting of inmates and supervision of inmates while being seen by hospital staff.
- Security checks, patient, staff, and visitor safety in and around the ER department.
- Responded to emergency calls to provide assistance to citizens in need.
- Monitored security, fire alarms via centralized electronic interface.
- Monitored criminal activity in community to identify suspicious activity.
Forklift Operator/Shipping & Receiving
Resource MFG/MOEN Inc
05.2009 - 01.2010
- Shipping & receiving, bills of lading, detailed paperwork.
- Detailed inventory via SAP program.
- Pulling and stocking orders via standup, reach truck, and cherry picker forklift.
Material Handler
Mega Force Staffing/Electrolux
05.2008 - 02.2009
- Making sure production lines had accurate count and materials for production.
- Detailed inventory of materials.
- Sit down and standup forklift operation.
Product Specialist/Shipping & Receiving
East Carolina Equipment
02.2007 - 01.2008
- Sales & customer service.
- Detailed inventory.
- Shipping & Receiving via FedEx & UPS.
United States Marine Corps
09.1999 - 07.2003
- Fire team leader of 4 other Marines.
- Detailed inventory of equipment.
- Training for real world combat.
Education
Diploma -
Twin Valley High School
1999
Skills
- Cherry picker
- Cherry
- Picker
- Customer service
- Forklift operator
- Forklift operation
- Forklift
- Inventory
- Law enforcement
- Team leader
- Materials
- Pallet jack
- Police
- Receiving
- Safety
- Sales
- SAP
- Shipping
- Supervision
- Digital marketing
- Strong creative vision
- Strategic brand management
- Copyediting and proofreading
- Effective interviewer
- TV and radio background
- Film editing
- Problem resolution
- Event planning
- Inventory Management
- Active Listening
- Monitor Security
- Negotiation and Mediation
- Self-Motivated
- Sales and Marketing
- Complaint Resolution
- Microsoft Word
- Data Entry
- Coaching and Mentoring
- Quality Standards Adherence
- Leadership and Supervision
- Recordkeeping
- Supervision and leadership
- Friendly, Positive Attitude
- Dependable and Responsible
- Public Speaking
- Relationship Building
- Time Management
- Quality Assurance
- Decision-Making
- Leadership
- Self-Directed
- Problem-Solving
- Teamwork and Collaboration
- Organization
- Troubleshooting
Timeline
Claims & Benefits Customer Service Rep
Aetna, a CVS Health
06.2023 - 05.2024
Account Specialist
Duke Energy (Alorica/Telaffects)
09.2021 - 03.2023
Stay at Home Dad
Myself
12.2015 - Current
Unloader/Forklift Operator
LMS Intellibound
02.2012 - 12.2015
Production/Forklift Operator
Blue Mountain Enterprises
02.2011 - 10.2011
Warehouse worker/ Shipping & Receiving
Partrade Corporation LLC
10.2010 - 12.2010
Campus Safety Officer
Wayne Memorial Hospital ER Dept
05.2010 - 09.2010
Forklift Operator/Shipping & Receiving
Resource MFG/MOEN Inc
05.2009 - 01.2010
Material Handler
Mega Force Staffing/Electrolux
05.2008 - 02.2009
Product Specialist/Shipping & Receiving
East Carolina Equipment
02.2007 - 01.2008
United States Marine Corps
09.1999 - 07.2003
Diploma -
Twin Valley High School
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