Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
40
40
years of professional experience
Work History
Loss Control Manager
Selective Insurance
Charlotte, North Carolina
08.1996 - 09.2019
Managed staff of 8 to ensure timely delivery of loss control services to clients.
Conducted regular reviews of staff reports to underwriting, confirming accuracy in loss exposure representation.
Assigned tasks strategically to optimize service delivery and improve client satisfaction.
Collaborated with underwriting to develop service plans for major market accounts exceeding $500,000 in premium.
Advised clients on compliance measures related to safety regulations and industry standards.
Loss Control Manager
Fireman's Fund
Charlotte, North Carolina
11.1993 - 08.1996
Engineering Manager
Aetna Life & Casualty
Jackson, Mississippi
11.1991 - 11.1993
Engineering Manager
Aetna Life & Casualty
Dallas, Texas
11.1988 - 11.1991
Engineering Consulant/Supervisor
Aetna Life & Casualty
Columbia, South Carolina
07.1979 - 11.1988
Education
Bachelor of Science - Business Administration And Industrial Safety
Newberry College
Newberry, SC
05-1979
Skills
Effective communication
Asset protection
Attention to detail
Vendor relations
Adaptability and flexibility
Staff training
References
References available upon request.
Timeline
Loss Control Manager
Selective Insurance
08.1996 - 09.2019
Loss Control Manager
Fireman's Fund
11.1993 - 08.1996
Engineering Manager
Aetna Life & Casualty
11.1991 - 11.1993
Engineering Manager
Aetna Life & Casualty
11.1988 - 11.1991
Engineering Consulant/Supervisor
Aetna Life & Casualty
07.1979 - 11.1988
Bachelor of Science - Business Administration And Industrial Safety