Bradley Caraviello
Congers,NY
Summary
Dynamic Vehicle Exchange Specialist with a proven track record in enhancing customer satisfaction, streamlining operations, and fostering team performance improvement. Expertise in relationship building and proactive problem-solving, committed to delivering exceptional service in the automotive industry.
Overview
12
12
years of professional experience
Work History
Vehicle Exchange Specialist
White Plains Honda
White Plains, NY
04.2026 - Current
- Assisted customers with vehicle selection and provided product knowledge to enhance purchasing experience.
- Coordinated service appointments and ensured timely follow-ups for customer satisfaction.
- Supported sales team by maintaining accurate inventory records and updating vehicle status in system.
- Processed customer transactions efficiently, contributing to streamlined operations at the dealership.
- Participated in training sessions to expand knowledge of automotive products and services offered.
- Executed daily administrative tasks, ensuring adherence to operational policies and procedures for efficiency.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Improved team collaboration by initiating regular strategy meetings.
OTR Car Hauler
Carvana
Manville, NJ
09.2025 - 04.2026
- Operated specialized equipment for transporting vehicles safely and efficiently.
- Coordinated loading and unloading of vehicles, minimizing damage risk during transit.
- Inspected vehicles prior to transport, ensuring compliance with safety regulations.
- Maintained accurate records of vehicle conditions and delivery schedules.
- Utilized GPS technology for route optimization and timely deliveries.
- Assisted in training new drivers on safe loading techniques and operational procedures.
- Adhered to and followed road safety rules and regulations.
- Performed pre-shift safety inspections on equipment before operating.
- Ensured safe transportation of vehicles by conducting thorough pre-trip inspections and adhering to all safety regulations.
- Streamlined loading and unloading processes, reducing wait times at pickup and delivery locations.
- Developed strong relationships with clients through clear communication and timely updates on vehicle status throughout transport journey.
Motorcycle Fit Specialist
Empire Harley Davidson
New Rochelle, NY
11.2023 - 09.2025
- Assessed customer needs to recommend appropriate motorcycle models and accessories.
- Conducted product demonstrations to enhance customer engagement and understanding of features.
- Collaborated with sales team to develop personalized solutions for clients, improving overall satisfaction.
- Maintained up-to-date knowledge of industry trends and product offerings for informed customer interactions.
- Provided training and mentorship to new staff on product knowledge and effective sales techniques.
- Streamlined inventory management processes, ensuring optimal stock levels of merchandise and accessories.
- Coordinated promotional events to increase brand visibility and attract potential customers effectively.
- Assisted management in maintaining updated inventory records, ensuring timely product availability for customers.
Director of Safety and Security
Oviedo Mall
Oviedo, FL
12.2021 - 11.2023
- Led crisis management training sessions for security staff, improving response times during emergencies.
- Conducted regular risk assessments to identify vulnerabilities and improve safety measures across the facility.
- Developed and implemented safety protocols to enhance overall mall security and customer safety.
- Collaborated with local law enforcement to strengthen community relations and ensure effective incident response.
- Streamlined incident reporting processes, enhancing documentation accuracy and response efficiency.
- Established emergency preparedness plans, ensuring readiness for various potential threats or incidents.
- Oversaw daily operations of security team, fostering a culture of accountability and vigilance among staff.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
Motorcycle Salesperson
Orlando Harley Davidson
Orlando, FL
02.2017 - 12.2021
- Conducted detailed product demonstrations to educate customers on motorcycle features and benefits.
- Developed strong customer relationships through personalized service and expert product knowledge.
- Collaborated with the marketing team to create engaging promotions that boosted foot traffic and sales.
- Collaborated with the marketing team to create engaging promotions that boosted foot traffic and sales.
- Mentored junior staff on effective sales techniques and customer engagement strategies.
- Implemented efficient sales tracking systems, improving overall reporting accuracy and decision-making insights.
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Enhanced customer satisfaction by providing knowledgeable advice on suitable motorcycles, gear, and accessories.
- Demonstrated exceptional interpersonal skills when dealing with diverse clientele from various backgrounds or levels of experience in motorcycling.
Motorcycle Salesperson
Sky Powersports
Maitland, FL
11.2014 - 12.2017
- Provided outstanding customer service by addressing concerns, answering questions, and ensuring a positive overall experience.
- Led training sessions for new hires, enhancing their understanding of products and sales processes.
- Assisted in training new hires on dealership policies, sales techniques, and product offerings to ensure a cohesive team approach.
- Analyzed market trends to recommend adjustments in inventory and promotional strategies for increased competitiveness.
- Contributed to a high-performing sales team through consistent hard work, adaptability, and dedication to achieving shared goals.
- Increased motorcycle sales by establishing rapport with potential customers and understanding their needs.
- Contributed to dealership growth by proactively seeking out new leads and attending local motorcycle events.
- Evaluated trade-in vehicles accurately to streamline transactions while maximizing profitability for the dealership.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Education
Associate of Science - Cranial Sacral Therapy
Florida College of Natural Health
Maitland, FL11-2015
Skills
- Customer relations
- Vendor relations
- Documentation management
- Supply management
- Emergency response
- Safety compliance
- Customer support
- Inventory control
- Problem-solving
- Time management
- Attention to detail
- Team performance improvement
- Coaching and mentoring
- Conflict resolution
- Excellent communication
- Relationship building
- Problem-solving abilities
Timeline
Vehicle Exchange Specialist
White Plains Honda
04.2026 - Current
OTR Car Hauler
Carvana
09.2025 - 04.2026
Motorcycle Fit Specialist
Empire Harley Davidson
11.2023 - 09.2025
Director of Safety and Security
Oviedo Mall
12.2021 - 11.2023
Motorcycle Salesperson
Orlando Harley Davidson
02.2017 - 12.2021
Motorcycle Salesperson
Sky Powersports
11.2014 - 12.2017
Associate of Science - Cranial Sacral Therapy
Florida College of Natural Health