Bradley Close
Avon
Summary
General Manager with strong skills in strategic planning and operational efficiency. Demonstrated success in driving business growth through team mentorship and comprehensive market analysis. Expertise in optimizing customer relationship management to enhance client satisfaction and retention.
Overview
27
27
years of professional experience
1
1
Certification
Work History
General Manager
Journey4LLC
Genesee
04.2015 - Current
- Managed daily operations to ensure seamless workflow and service delivery.
- Developed strategic plans to enhance business growth and operational efficiency.
- Oversaw team performance and provided mentorship to staff members.
- Analyzed market trends to inform strategic decision-making and planning.
- Guided management and supervisory staff to promote smooth operations.
Health Care Aide
James Close
Wellsville
09.2012 - 05.2023
- Assisted clients with daily living activities and personal care needs.
- Monitored client health status and reported changes to the nursing staff.
- Improved patient outlook and daily living through compassionate care.
- Provided emotional support to those requiring end-of-life care.
- Administered medications as prescribed by the physician.
- Participated in continuing education activities to stay up-to-date on best practices.
Jewelry Department Manager
Kohls Department Store
Olean
03.2016 - 08.2021
- Trained staff on customer service techniques and jewelry care practices.
- Coordinated visual merchandising to enhance jewelry displays and attract customers.
- Assisted customers with product selection and provided detailed product knowledge.
- Oversaw inventory management, including stock replenishment and organization.
- Resolved customer inquiries and complaints efficiently to maintain satisfaction.
Sales Manager/Operations Manager
Residence Inn Marriott
Charleston
08.1999 - 04.2012
- Coordinated marketing campaigns to promote hotel services and amenities.
- Engaged with guests to build relationships and encourage repeat visits.
- Implemented operational improvements to streamline front desk processes.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Conducted regular inspections of facilities for safety compliance.
- Facilitated communication between departments to streamline workflows.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Education
JCC
Olean, NY09-1989
Information Management
Central Penn Business College
Harrisburg, PA09-1982
Skills
- Strategic planning
- Operational efficiency
- Market analysis
- Team mentorship
- Inventory management
- Customer relationship management
Certification
Marriott Sales Boot Camp
Timeline
Jewelry Department Manager
Kohls Department Store
03.2016 - 08.2021
General Manager
Journey4LLC
04.2015 - Current
Health Care Aide
James Close
09.2012 - 05.2023
Sales Manager/Operations Manager
Residence Inn Marriott
08.1999 - 04.2012
JCC
Information Management
Central Penn Business College