JOSE JAIME CALDERON GOMEZ

Led full P&L operations for retail location generating over $30,000 monthly revenue.

• Elevated monthly revenue from $10,000–15,000 to over $40,000 within first month.
• Drove approximately 200 gross adds monthly through KPI-driven coaching and performance tracking.
• Improved protection attach rate from 20% to 75–80% via accountability systems and sales process enforcement.
• Reduced labor inefficiencies by operating at 70–80% of allocated budget hours, eliminating overtime exposure.
• Achieved national store ranking improvement from 300+ to top 10 through operational restructuring.
• Implemented structured weekly KPI dashboards and performance reviews for six-person team.
• Managed and coached six sales representatives with a focus on daily goal tracking and accountability.

• Co-founded and scaled dealership, generating $1.5 million in annual gross revenue.
• Sold 8 to 10 vehicles monthly with approximately 20% average gross margin per unit.
• Reduced vehicle reconditioning costs by 30% through vendor negotiations and process optimizations.
• Enhanced closing ratios via structured sales processes and effective CRM tracking.
• Managed full inventory acquisition, floorplan financing, lender relationships, title compliance, and vendor partnerships.
• Led recruitment, training, and performance oversight of sales staff to maximize productivity.
• Analyzed market pricing trends to adjust strategies and protect profit margins.
• Established long-term relationships with vendors to ensure supply chain reliability.

• Managed daily operations of restaurant, ensuring effective staff scheduling, exceptional customer service, and optimal inventory management.
• Oversaw daily operations to enhance profitability through efficient resource allocation and service quality.
• Created menu options that appealed to customers while meeting profitability goals.
• Established performance metrics and tracked progress toward organizational goals, utilizing data-driven insights for strategic decision making.

• Created a customer service model to ensure customer satisfaction, resulting in increased loyalty and repeat business.
• Cultivated strong relationships with marketing, finance, legal, and operations teams to enhance collaboration and project outcomes.
• Cultivated positive relationships with customers through excellent hospitality services.
• Addressed patron complaints promptly and professionally, ensuring high customer service standards and satisfaction.
• Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.
• Organized and delegated tasks to staff, monitored performance, and provided feedback to improve team effectiveness.
• Provided direction and mentorship to junior staff members on how best to meet their performance goals.
• Performed daily inspections of the facility to ensure cleanliness standards were met.

• Assisted customers in product selection to drive satisfaction and loyalty.
• Assisted customers with product selection to ensure customer satisfaction.
• Encouraged additional purchases by suggesting relevant items, increasing overall sales.
• Greeted customers warmly, providing assistance to enhance shopping experience.
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
• Kept work area clean, organized and free of clutter at all times.

• Welcomed customers and assessed their needs to provide tailored assistance.
• Guided customers in selecting suitable products to enhance their shopping experience.
• Assisted customers with product selection to ensure customer satisfaction.
• Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
• Tracked inventory levels to ensure timely restocking and product availability.
• Utilized product knowledge to effectively address and resolve customer objections.
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
• Determined final sales amounts and handled cash and credit transactions efficiently.
• Created accurate sales slips and contracts for customer transactions.
• Followed checklist to complete retail store opening and closing activities.

• Greeted customers warmly, enhancing shopping experience and building rapport.
• Assisted customers in finding and selecting products, ensuring satisfaction with choices.
• Maintained clean, organized work area, promoting positive environment and efficient operations.