Bradley Dix
Murfreesboro,Tennessee
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and decision making. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Multi-tasking Negotiations Excellent phone skills
Overview
19
19
years of professional experience
Work History
Subrogation claims associate
State Farm
Murfreesboro, Tennessee
08.2014 - Current
- Communicated with policyholders to acquire missing information for claims processing.
- Explained policy details, claims status, and account changes to inform policyholders.
- Provided account information, claims procedure guidance, and additional resources to support policyholders throughout claims process.
- Protected company and customer data by following information policies.
- Served customers by going above-and-beyond to offer exceptional support for all needs.
- Completed accurate work tasks by carefully reviewing every order.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
SFPP Senior Account Representative
State Farm
Murfreesboro, Tennessee
12.2010 - 08.2014
- Provided breakdowns of complex billing issues to both agent staff members and State Farm policy holders.
- Provided breakdowns of complex billing issues to both agent staff members and State Farm policyholders.
- Assisted State Farm policy holders with setup and management of payment plans.
Imaging Processor
State Farm
Murfreesboro, Tennessee
03.2008 - 12.2010
- Exceeded production goals to ensure documents were uploaded into claims in a timely fashion.
Education
Bachelor of Arts -
Monmouth College
Monmouth, IllinoisSkills
- Decision making and judgment
- Multi-tasking
- Negotiations
- Communication
Timeline
Subrogation claims associate
State Farm
08.2014 - Current
SFPP Senior Account Representative
State Farm
12.2010 - 08.2014
Imaging Processor
State Farm
03.2008 - 12.2010
Bachelor of Arts -
Monmouth College