Bradley Easton
Fernley
Summary
Dynamic customer service professional with extensive experience at AZZ Galvanizing, adept at resolving issues and enhancing customer relations. Proficient in the galvanizing process and data entry, I excel in critical thinking and clear communication, ensuring efficient order processing and timely deliveries while maintaining high-quality standards.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
AZZ Galvanizing
08.2023 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed order processing and tracking using company-specific software to ensure timely delivery.
- Review shop drawing and assist customers with design for galvanizing.
- Answer phone calls from customers to assist with questions about galvanizing and pricing.
- Correspond through email with customers regarding lead times, quotes, and other questions.
- Work with department supervisors to schedule orders in a way that will be efficient for the customer and us.
Receiver
AZZ Galvanizing
10.2021 - 08.2023
- Received and inspected incoming shipments for quality and accuracy.
- Operated forklifts and other material handling equipment to transport goods efficiently.
- Created and sent holds to customers regarding count discrepancies, damages, and additional work needed to prepare material for galvanizing.
- Enter galvanized material lines in DGS.
- Ensure pricing codes are correct.
- Assist all departments with identifying customer material when needed.
Production Worker 2
AZZ Galvanizing
09.2019 - 10.2021
- Operated bridge and monorail cranes.
- Operated forklifts.
- Stage material in rack-up for rigging.
- Rig material with wire ties, ropes, or chains for processing.
- Load pickle tanks
- Inspect material to ensure it is fully pickled
- Unload pickle tanks and place material on pad
- Dip material in kettle for galvanizing
- Cut down material after galvanizing
- Weigh material on scale and enter weights into DGS
- Place galvanized material in QC yard
Education
High School Diploma -
Liberty High School
Hillsboro, ORSkills
- In-depth understanding of galvanizing process
- Proficient in the technical aspects of galvanizing
- Critical thinking
- Data entry
- Problem solving
- Clear communication
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Coordination
- Microsoft outlook
- Customer relations
Timeline
Customer Service Representative
AZZ Galvanizing
08.2023 - Current
Receiver
AZZ Galvanizing
10.2021 - 08.2023
Production Worker 2
AZZ Galvanizing
09.2019 - 10.2021
High School Diploma -
Liberty High School