Bradley Emerson
Oakland,TN
Summary
Results-driven professional with a proven track record of success in demanding environments requiring both physical endurance and meticulous attention to operational details. Demonstrated ability to lead teams effectively, fostering a collaborative atmosphere while ensuring high-quality products and services are delivered to customers. Committed to driving business success through dedication, hard work, and a focus on excellence in every task.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Install Technician
Johnson Controls
06.2025 - Current
- Installed and configured security systems, including access control and video surveillance.
- Conducted routine maintenance and troubleshooting of security equipment to ensure optimal performance.
- Collaborated with customers to assess security needs and provide tailored solutions.
- Trained junior technicians on installation procedures and safety protocols for equipment handling.
- Installed and configured security systems, ensuring optimal functionality and compliance with safety standards.
- Conducted system diagnostics and troubleshooting to maintain operational efficiency of security equipment.
ADT Service Technician
ADT Home Security
01.2025 - 06.2025
- Prioritized customer requirements by installing and servicing ADT security systems efficiently. Trained incoming technicians on best practices for system installation and maintenance. Informed customers about functionalities of Vista 10, QuickConnect, and CCTV systems. Upgraded existing security setups to ensure optimal protection for clients. Executed conduit runs to facilitate proper equipment installation. Maintained up-to-date knowledge of both old and new ADT technology for client education.
ADT Multifamily NAO Coordinator - Sales
ADT Home Security
10.2023 - 01.2025
- Facilitated support for national account customers and managers, ensuring high satisfaction levels. Supported customer acquisition efforts for national account sales team. Managed all aspects of installation service billing and monitoring. Guided national account team and branch offices to meet service level agreements and performance metrics.
ADT Solutions Advisor
ADT Home Security
07.2023 - 10.2023
- Customized home security quotes to align with each client's unique needs. Helped customers select best-fit security solutions for homes. Employed Salesforce, Redfin, and Mastermind to target prospective clients. Increased ADT revenue through strategic product offerings.
ADT Specialist I.Virtual Service
ADT Home Security
11.2022 - 07.2023
- Executed virtual communication with customers, fulfilling installation and servicing requirements efficiently. Diagnosed and solved problems with existing equipment to enhance reliability. Implemented system upgrades to ensure access to cutting-edge security technology. Informed customers about functionalities of both legacy and current ADT security systems. Exhibited knowledge of multiple security platforms including DSC panels and CCTV.
ADT Solutions Advisor
ADT Home Security
03.2022 - 10.2022
- Facilitated selection of best home security solutions for customers. Crafted customized quotes reflecting specific security needs of clients. Employed Salesforce, Redfin, and Mastermind to target potential customers. Boosted ADT revenue by delivering exceptional security product recommendations.
ADT Senior Install technician
ADT Home Security
10.2019 - 03.2022
- Facilitated customer satisfaction by addressing needs through installation and equipment service. Provided training for new technicians to ensure adherence to ADT standards. Informed customers about security systems, emphasizing features of various ADT models. Demonstrated proficiency in Vista 20, Vista 10, QuickConnect, DSC panels, and CCTV systems. Oversaw upgrades and installations of security systems to improve client safety measures. Conducted conduit runs to enhance system installations and efficacy.
Smart Home Pro
Vivint Smart Home
07.2018 - 10.2019
- Ensured high-quality customer service by installing and maintaining smart home security systems. Promoted and sold Vivint smart home products, contributing to overall revenue growth. Managed customer interactions for equipment troubleshooting, installations, and service activations. Executed repairs on existing systems to enhance reliability. Leveraged referrals and word-of-mouth to successfully sell new security systems.
Communication Technician
Comcast
11.2016 - 07.2018
- Provided high-quality customer service during equipment troubleshooting and installation at residences. Served as primary liaison for customers needing service activation, equipment setup, or repairs. Ensured timely resolution of issues to maintain positive customer experiences. Installed and repaired equipment, addressing customer needs promptly and effectively.
Senior Claim Manager
Best Choice Roofing
09.2015 - 11.2016
- Coordinated direct contact with customers for roof repair and replacement inquiries. Partnered with insurance companies to facilitate smooth claim resolutions. Marketed roofing materials, enhancing product visibility and service options. Performed detailed assessments of roofing damage from storms. Interacted with adjusters to generate accurate quotes and estimates. Delivered comprehensive storm damage services, focusing on client needs. Conducted roof climbs for thorough damage evaluations.
Inside Sales Representative
ePayment America
11.2013 - 07.2015
- Achieved promotion to merchant services consultant after one month as inside sales representative. Facilitated revenue growth by delivering technology solutions for cost-effective credit card processing. Provided merchants with products that enhanced customer visibility. Cultivated relationships with merchants through consistent support and informative guidance.
Receiver/ Stocker
Lowe’s
01.2013 - 11.2013
- Executed unloading of supplies from trucks and restocked shelves to ensure product availability. Facilitated order placements for contractors through effective communication. Retrieved and delivered orders promptly to contractors for seamless operations. Progressed from stocker role to direct customer contact in commercial services, improving service delivery.
Barista
Starbucks
10.2008 - 12.2012
- Advanced from barista to shift supervisor within 16 months. Directed seven employees, fostering a collaborative work environment. Created employee schedules to maximize productivity during busy periods. Managed daily operations, including store opening and closing tasks. Handled inventory orders, ensuring product availability for customers. Awarded five accolades for exemplary service delivery. Achieved coffee master designation, reflecting deep coffee knowledge.
Education
High School Diploma -
Gateway Christian School
Memphis, TN05.2006
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Troubleshooting skills
- Technical support
- Access control systems
- Security and burglar alarms
- Self motivation
- Upselling skills
- Sales
- Teamwork and collaboration
- Problem-solving abilities
- Computer skills
- Multitasking Abilities
- Diagnostics and troubleshooting
Certification
- TN Department of Agriculture Commercial Certification CardC07
- Comcast University CT90CT2 Comm Tech CT3 Comm Tech
- Home Security License TN, MS, AK, FL
Timeline
Install Technician
Johnson Controls
06.2025 - Current
ADT Service Technician
ADT Home Security
01.2025 - 06.2025
ADT Multifamily NAO Coordinator - Sales
ADT Home Security
10.2023 - 01.2025
ADT Solutions Advisor
ADT Home Security
07.2023 - 10.2023
ADT Specialist I.Virtual Service
ADT Home Security
11.2022 - 07.2023
ADT Solutions Advisor
ADT Home Security
03.2022 - 10.2022
ADT Senior Install technician
ADT Home Security
10.2019 - 03.2022
Smart Home Pro
Vivint Smart Home
07.2018 - 10.2019
Communication Technician
Comcast
11.2016 - 07.2018
Senior Claim Manager
Best Choice Roofing
09.2015 - 11.2016
Inside Sales Representative
ePayment America
11.2013 - 07.2015
Receiver/ Stocker
Lowe’s
01.2013 - 11.2013
Barista
Starbucks
10.2008 - 12.2012
High School Diploma -
Gateway Christian School