Detail-oriented compliance auditor specializing in regulatory analysis and claims processing. Proven ability to enforce policies and conduct thorough audits to enhance quality assurance in medical billing.
Overview
15
15
years of professional experience
Work History
Business Operations Claims Oversight Auditor
Centene
Sacramento, California
06.2012 - Current
Conducted claim audits to ensure compliance with regulatory standards.
Experience with Medicare, Medi-Cal, and Marketplace state guidelines and regulations.
Customer Service Lead, including escalations, and staff supervision.
Medical Management worked closely with Nursing and the Medical Director, clarifying medical policies regarding pre-authorization for providers and members.
Customer Service Representative
Spherion Staffing
El Dorado Hills, California
11.2011 - 2012
Assisted customers with inquiries through phone and email communications.
Resolved customer complaints by identifying issues and providing solutions.
Maintained accurate records of customer interactions and transactions.
<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited