Jennifer Rhoads
Oklahoma City,Oklahoma
Summary
Banking compliance and internal audit professional with a background in branch management, loan processing, and deposit operations. Conducts risk-based internal, operational, and compliance audits, with hands-on work in regulatory testing, exception identification, report writing, and follow-up on corrective actions across lending, deposits, and bank controls.
Overview
13
13
years of professional experience
Work History
BANK AUDITOR / COMPLIANCE AUDITOR
Vantage Point Solutions
Mitchell, South Dakota
01.2022 - Current
- Conduct internal, operational, and compliance audits of financial institutions, evaluating adherence to applicable federal and state banking regulations, internal policies, procedures, and control requirements.
- Perform risk-based audit planning, control assessments, detailed regulatory testing, transaction sampling, and internal audit procedures to identify exceptions, documentation deficiencies, control weaknesses, and potential compliance risks.
- Conduct deposit compliance testing involving Regulation E, Regulation DD, funds availability requirements, account documentation, account maintenance, overdrafts, CDs, and related deposit operations.
- Evaluate internal controls and operational processes to determine whether controls are appropriately designed, implemented, and operating effectively.
- Reviewed bank policies and procedures for adequacy in addressing regulatory, operational, and compliance risks.
- Perform testing related to Regulation O and insider lending requirements, including review of insider identification, lending activity, reporting, approvals, and supporting documentation.
- Review Right to Financial Privacy Act policies and procedures and evaluate compliance with applicable requirements.
- Review regulatory reports and bank records, including selected Call Report information, for accuracy, consistency, and compliance with applicable requirements.
- Evaluate lending, deposit, and operational processes for adherence to internal policies, regulatory requirements, and established control standards.
- Research regulatory requirements and apply them to individual audit situations and testing conclusions.
- Prepared concise internal audit reports and compliance findings with actionable recommendations for bank management.
- Communicate audit results professionally with bank management and personnel and discuss corrective actions when exceptions or control deficiencies are identified.
- Follow up on management responses and corrective action plans to assess whether identified issues have been appropriately addressed.
- Managed multiple audit assignments and deadlines while ensuring accuracy and confidentiality.
- Exercise independent judgment in identifying potential compliance concerns, evaluating control effectiveness, and determining appropriate audit procedures.
- Analyzed data to identify trends in compliance issues and recurring exceptions that may indicate broader operational, compliance, or internal control weaknesses.
Loan Processor
City National Bank & Trust
Oklahoma City, Oklahoma
06.2017 - 08.2022
- Processed mortgage and consumer loan applications for City National Bank & Trust clients.
- Verified borrower information against bank policies and lending guidelines.
- Prepared loan files for underwriting and closing review.
- Submitted loan applications to the underwriting department for review and approval process.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Communicated with customers, lenders, and officers about missing documentation.
- Tracked loan status through core banking systems and processing workflows.
- Coordinated title, insurance, and escrow documents for City National Bank & Trust loans.
- Maintained accurate records and organized confidential loan files.
- Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
Branch Manager
Legacy Bank and Trust
Oklahoma City, Oklahoma
06.2013 - 09.2017
- Progressed through a variety of banking positions, including Teller, Loan Processor, and Branch Manager, for approximately 15 years of banking experience.
- Managed branch operations as Branch Manager, overseeing daily activities, enhancing customer service, guiding staff performance, and ensuring compliance with operational controls and branch goals.
- Developed extensive knowledge of branch operations, deposit accounts, lending, loan documentation, customer service, account maintenance, internal controls, and regulatory requirements.
- Supervised and supported branch employees, delegated responsibilities, provided guidance, and promoted adherence to bank policies and procedures.
- Identified and resolved operational issues, fostering effective communication with customers, coworkers, and management.
- Processed loan applications and supporting documentation, ensured file completeness, coordinated information, and facilitated loan closing and servicing activities.
- Maintained accurate records and documentation while adhering to established bank policies, procedures, and internal control requirements.
- Supported and participated in internal control reviews, operational reviews, compliance procedures, account testing, documentation reviews, and issue identification.
- Reviewed account and transaction information for accuracy, completeness, authorization, and compliance with established procedures.
- Worked directly with bank customers and employees, developing a strong understanding of day-to-day banking operations and regulatory expectations.
- Provided assistance to banking clients by answering account inquiries and processing service requests.
- Facilitated account inquiries and service requests for banking clients..
- Processed deposit and withdrawal transactions at [Bank Name(s)] branch.
- Served customers as a teller, processing deposits, withdrawals, payments, account transactions, and other routine banking services accurately and efficiently.
- Assisted with identifying process weaknesses, documentation deficiencies, and potential operational or compliance concerns.
- Developed practical knowledge of how regulatory requirements translate into actual bank processes, procedures, and internal controls.
- Assisted banking clients with account inquiries and service requests
- Managed daily branch operations for Legacy Bank and Trust.
Education
OBA -
OBA Compliance School
Oklahoma City, OklahomaSkills
- Internal Auditing
- Compliance Auditing
- Bank Regulatory Compliance
- Operational Auditing
- Risk-Based Auditing
- Compliance Testing and Risk Assessment
- Internal Controls Evaluation
- Deposit, Consumer, and Lending Compliance
- Regulatory Research and Interpretation
- Audit Workpapers and Documentation
- Audit Findings and Recommendations
- Corrective Action Follow-Up
- Audit Management
- Compliance Review
- Funds Availability / Regulation CC
- Regulation E, Regulation DD, and Regulation O
- Right to Financial Privacy Act
- CD and Deposit Testing
- Overdraft Testing
- Account File Maintenance
- Call Report Review
- Exception Identification and Analysis
- Policy and Procedure Review
- Management Communication
- Detail orientation
- Organizational management
- Independent work
- Regulatory analysis
- Written and verbal communication
- Analytical and problem-solving skills
- Multi-tasking
- Strong understanding of community bank operations
- Internal control and risk assessment experience
- Relationship management
- Judgment and confidentiality
- Audit documentation
- Regulatory adherence
- Internal audit
- Risk testing
- Audit reporting
- Deposit adherence
- Bank operations
- Loan processing
- Control assessment
- Policy evaluation
- Regulatory research
- Analytical skills
- Written communication
SELECTED INTERNAL AUDIT AND COMPLIANCE EXPERIENCE
- Internal audit planning and risk assessment
- Operational and compliance audit testing
- Internal control evaluation
- Regulatory compliance testing
- Transaction sampling and documentation review
- Audit workpaper preparation
- Audit findings and recommendations
- Corrective action follow-up
- Policy and procedure review
- Exception identification and analysis
- Deposit operations auditing
- Lending and insider lending compliance
- Regulatory research and interpretation
- Management reporting and communication
- Call Report review
- Control weakness identification
- Process improvement recommendations
- Branch operations and management
- Loan processing and documentation review
- Teller operations and transaction processing
SELECTED REGULATORY EXPERIENCE
- Regulation E
- Error-resolution procedures
- Provisional credit
- Final resolution
- Documentation requirements
- Electronic fund transfer requirements
- Unsolicited access devices
- Regulation CC / Funds Availability
- Case-by-case exception holds
- Reasonable-cause holds
- Hold periods
- Availability disclosures
- Supporting documentation
- Regulation DD
- Deposit account disclosures
- NOW accounts
- Interest and account terms
- Deposit-related compliance testing
- Regulation O
- Insider identification
- Insider lending
- Executive officer and shareholder lending
- Board reporting
- Loan documentation and reporting
- Other Compliance Areas
- Right to Financial Privacy Act
- Customer Identification and account documentation
- Deposit operations
- CD testing and early-withdrawal penalties
- Overdraft testing
- Account maintenance
- Closed-account testing
- FDIC signage
- Unclaimed property
- Call Report review
- Bank policies and procedures
- Internal controls
- Operational risk
- Corrective action monitoring
Timeline
BANK AUDITOR / COMPLIANCE AUDITOR
Vantage Point Solutions
01.2022 - Current
Loan Processor
City National Bank & Trust
06.2017 - 08.2022
Branch Manager
Legacy Bank and Trust
06.2013 - 09.2017
OBA -
OBA Compliance School