Reba Vaughn
Las Vegas,NV
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Enjoys building and maintaining client relationships, ensuring satisfaction, loyalty and delivering consistent, high-quality service. Analytical problem-solver with talents for team building, leading and motivating, as well as strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
Night Auditor/Front Desk Compliance
The Berkley Las Vegas by Vacatia
11.2025 - Current
- Reconciled daily financial reports ensuring accuracy of transactions and records.
- Managed front desk operations, providing exceptional guest service and addressing inquiries promptly.
- Coordinated communication between departments to facilitate smooth operational workflows..
- Analyzed operational procedures, recommending improvements that enhanced overall efficiency and guest experience.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Supervised front desk staff, fostering a collaborative environment and enhancing team performance.
- Implemented efficient check-in/check-out processes to improve guest satisfaction and streamline operations.
- Maintained compliance with all legal statutes, policies, and procedures.
- Improved compliance with industry regulations through diligent auditing and reporting.
Guest Service Agent
Residence Inn By Marriot
12.2023 - 10.2025
- Resolved guest inquiries and complaints, enhancing customer satisfaction levels.
- Coordinated with housekeeping and maintenance to uphold property standards.
- Trained new team members on operational procedures and customer service excellence.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Maximized revenue by upselling room upgrades and enrollments.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Oversaw day-to-day operations of 150-room hotel with staff of 15 employees.
Client Support Specialist/ Call Room Manager
Atticus Energy
02.2018 - 08.2023
- Managed teams of 30+ call center agents, overseeing their performance and providing coaching and feedback
- Develop and implement strategies to improve call center operations and enhance customer satisfaction
- Monitor and analyze call center metrics to identify areas of improvement and implement solutions
- Ensure adherence to company policies and procedures, as well as compliance with industry regulations
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
- Exceeded annual revenue goals by 28% through improving client relationships and education.
- Managed portfolios of key accounts, ensuring timely and accurate delivery of services and products.
- Conducted quarterly business reviews with clients to assess performance, identify opportunities, and set goals for future growth.
Education
HS Diploma - General Studies
Lake Forest High School
Felton, DEMedical Insurance Billing And Coding - Medical Insurance Billing And Coding
Pima Medical Institute
Colorado SpringsSkills
- Front desk operations
- Analytical problem solving
- General accounting
- Bookkeeping and reconciliation
- Compliance standards
- External auditing
- Internal auditing
- Quality assurance
- Financial auditing
- Staff training
- Conflict negotiation and resolution
- SOP adherence
- Profits and losses tracking
- Internal controls
- Data analytics
- Account reconciliation processes
- Guest services
- Account balancing
Timeline
Night Auditor/Front Desk Compliance
The Berkley Las Vegas by Vacatia
11.2025 - Current
Guest Service Agent
Residence Inn By Marriot
12.2023 - 10.2025
Client Support Specialist/ Call Room Manager
Atticus Energy
02.2018 - 08.2023
HS Diploma - General Studies
Lake Forest High School
Medical Insurance Billing And Coding - Medical Insurance Billing And Coding
Pima Medical Institute