BRADLEY GROSS
Pikeville,KY
Summary
Empathetic Peer Support Specialist with proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers. Hands-on Peer Support Specialist known for helping people in challenging situations and achieving recovery successes. Offering more than 5 years of sobriety and ready to help others reclaim lives through use of proper services.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Perry Cline Emergency Shelter
05.2022 - 09.2022
- Provides recovery support, education, and advocacy to participants
- Conducts skills building groups and other activities to empower program participants
- Submit weekly notes per client
- Produce chore charts and provide residents with sign in and sign out sheets
- Handle weekly filing
- Conduct responsibilities unsupervised during weekends
- Monitor resident medication intake.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
Sales Associate
Marshall’s
08.2019 - 10.2019
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Responsible for maintaining a safe work environment
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Staples
11.2016 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Pike County Central High School
Pikeville, KY06.2015
Skills
- Service Navigation
- Job Matching
- Client Needs Assessment
- Relationship Cultivation
- Social Activity Planning
- Problem-Solving Skills
- Resident Support
- Peer Support
- Creative Solutions
- Leadership Skills
- Customer Satisfaction
- Mental Health Support
Certification
- Adult Peer Support Specialist, KCTCS WorkForce Solutions - May 7th, 2023
Timeline
Peer Support Specialist
Perry Cline Emergency Shelter
05.2022 - 09.2022
Sales Associate
Marshall’s
08.2019 - 10.2019
Sales Associate
Staples
11.2016 - 07.2018
High School Diploma -
Pike County Central High School
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