Natasha Osborn
Tacoma,WA
Summary
Professional support specialist with strong background in mental health advocacy and peer support. Proven ability to build trusting relationships and facilitate impactful group and individual sessions. Known for effective teamwork, adaptability, and commitment to achieving positive outcomes. Skilled in active listening and conflict resolution.
Overview
12
12
years of professional experience
Work History
Peer Support Specialist
Non Profit Organization
02.2013 - 03.2025
- Served as role model for clients, sharing personal experiences of recovery and resilience.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Worked well in team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Documented client interactions meticulously, maintaining accurate records required for regulatory compliance and effective case management.
Customer Service Representative
Home Depot
03.2022 - 08.2024
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Onalaska High School
Onalaska, WA06.2009
Skills
- Peer support ethics
- Recovery guidance
- Resource navigation
- Multicultural sensitivity
- Service navigation
- Communication
- Emotional support
- Substance abuse awareness
- Stress reduction techniques
Timeline
Customer Service Representative
Home Depot
03.2022 - 08.2024
Peer Support Specialist
Non Profit Organization
02.2013 - 03.2025
High School Diploma -
Onalaska High School
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