KENDRA KACHEL
Anne Arundel County Dept Of Health
Essex,MD
4
years of professional experience
1
Certification
1
Language
Dedicated Substance Abuse Case Manager and Behavioral Health Technician skilled in de-escalating crises and identifying behavioral triggers for at-risk clients. Expertise in maintaining compliant documentation and advocating for client rights to access vital recovery resources. Experience in managing multidisciplinary care coordination and facilitating support sessions that address social and psychological barriers, promoting long-term sobriety and empowering clients in their recovery journey.
Work History
Peer Support Specialist
3 Months- Offered peer-based recovery coaching and encouragement to individuals managing behavioral health and substance use challenges.
- Assessed client needs and guided service navigation, coordinating connections to treatment housing and community resources.
- Prepared and recorded client interaction progress notes and referral documentation aligned with program requirements.
- Partnered with clinicians and care teams to align recovery-focused support plan logistics and execution.
- Implemented trauma-informed communication approaches to support trust-building and improve client engagement.
- Reviewed client needs and followed up on referrals to ensure uninterrupted continuity of care.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and nonjudgmental attitudes.
- Maintained detailed records of client interactions to ensure complete, accurate case management documentation.
- Coordinated client advocacy efforts to confirm access to appropriate community resources and services.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Responded to crisis situations using de-escalation techniques to reduce escalation and maintain safety for all involved parties.
- Fostered relationships with partner agencies and other interested parties to build a pipeline of supportive services.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Guided individuals in locating and re-establishing contact with family, friends, and community natural supports to develop a support system.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Contributed to mental health education and awareness efforts by engaging in mental health fairs and delivering informational presentations.
- Attended classes and seminars to enhance knowledge of equipment and operating systems.
- Coordinated with treatment providers on individual client cases ensuring continuity of care throughout the entire process.
- Recommended upgrades and equipment replacement to reduce technical issues.
- Improved client engagement with treatment plans by establishing trust and rapport through one-on-one support sessions.
- Developed and refined program policies and procedures to improve peer support service delivery consistency.
- Developed and executed community integration activities focused on building client confidence and enhancing social skills.
Behavioral Health Technician
2 Months- Administered drug screenings and accurately documented results within the EMR system while managing laboratory submissions and labeling. Facilitated client transportation for PHP, IOP, and PO programs, ensuring timely attendance. Provided emotional support, crisis intervention, and resource allocation for clients in distress while maintaining daily attendance records for all therapeutic groups.
- Executed precise specimen collection and processing procedures to maintain 100% regulatory compliance for laboratory submissions. I managed the accurate labeling and documentation of drug tests within the electronic health record system to ensure data integrity and timely results for the clinical team.
- Coordinated and executed daily transportation for intensive outpatient and partial hospitalization clients to ensure consistent attendance at day programs. This proactive management of logistics reduced delays and supported the continuity of care for all participants.
- Streamlined the clinical intake and discharge processes by managing all necessary documentation and electronic health record updates for daily admissions. These improvements accelerated patient transitions and ensured that all referrals to higher levels of care were processed with high accuracy.
- Provided immediate emotional support and crisis intervention for clients experiencing significant distress to maintain a stable therapeutic environment. I successfully de-escalated volatile situations and identified necessary additional resources to meet complex patient needs.
- Managed inventory of medical screening and laboratory supplies to prevent shortages during high-volume intake periods, ensuring facility remained equipped for all diagnostic and screening requirements.
- Executed comprehensive shift change handovers to ensure seamless transitions and continuous monitoring between clinical staff members. This clear communication of patient statuses and behavioral updates prevented lapses in care and maintained operational continuity.
- Resolved complex interpersonal conflicts between clients using proven de-escalation techniques to maintain a safe and supportive atmosphere. These interventions reduced the frequency of disciplinary incidents and promoted a more collaborative community environment.
- Documented and reported disciplinary behaviors to supervisors through a formalized reporting system to track patient progress and compliance, enabling clinical team to make informed adjustments to individualized treatment plans.
- Identified specific patient needs for additional support services and provided appropriate resources to assist in their recovery journey. My proactive approach ensured that clients received comprehensive care that extended beyond standard clinical programming.
- Managed the end-to-end process for client referrals to higher levels of care, ensuring all medical and insurance documentation was complete and accurate. This coordination facilitated smooth transitions for patients requiring more intensive treatment interventions.
- Collaborated with multidisciplinary clinical team to provide real-time behavioral updates and support integrated treatment planning, synchronizing care efforts and enhancing quality of services for outpatient clients.
Case Manager / Behavioral Health Technician
3 Months- Conducted intake interviews and needs assessments to develop individualized recovery plans. Served as a liaison between clients, clinical teams, and external agencies to ensure continuity of care.
- Advocated for client rights regarding insurance and social services.
- Evaluated client progress to adjust treatment plans, maintained compliant clinical records, and provided immediate crisis intervention and de-escalation.
- Conducted thorough intake interviews and needs assessments to establish recovery baseline, enabling development of individualized recovery plans addressing psychological and social barriers.
- Managed multidisciplinary care coordination by acting as a liaison between clients, therapists, and medical professionals. This collaborative effort ensured seamless continuity of care and improved long-term recovery outcomes for all participants.
- Navigated complex insurance processes and social service requirements to advocate for client rights and resources, securing necessary coverage and support systems that enhanced recovery journeys.
- Provided critical emergency support by quickly identifying crisis triggers and implementing immediate intervention strategies. This proactive approach minimized the impact of behavioral health emergencies and stabilized individuals during high-stress situations.
- Evaluated client progress consistently and adjusted treatment plans based on real-time feedback and behavioral milestones. This dynamic oversight led to a measurable increase in recovery success rates and overall client engagement levels.
- Facilitated recovery sessions addressing psychological and social barriers to sobriety, fostering a supportive environment conducive to long-term behavioral change.
- Liaised between various professionals to integrate medical and psychological perspectives into a unified care strategy for each client. This collaborative framework reduced gaps in service delivery and optimized the overall effectiveness of the treatment program.
- Addressed social service requirements skillfully by connecting clients with community resources and essential housing assistance programs. These interventions provided the stable foundation necessary for clients to focus entirely on their clinical recovery goals.
- Identified client crisis triggers through detailed behavioral analysis and active listening during regular counseling sessions. By recognizing these patterns early, I developed preventative strategies that significantly reduced the frequency of clinical relapses.
- Advocated strongly for client rights within the healthcare system to ensure ethical treatment and fair access to medical services. This dedication to patient advocacy improved the quality of care and strengthened the trust between clients and the clinical team.
- Managed transitions between stages of the recovery process and coordinated with external agencies to ensure continuity of client care.
- Prepared compliant documentation reports that met all regulatory and institutional standards for professional behavioral health services. Accurate reporting facilitated data-driven decision-making and maintained the total integrity of the clinical records system.
- Delivered immediate support during acute crises to stabilize individuals and de-escalate potentially dangerous situations. By applying trauma-informed care techniques, I successfully guided clients through high-risk episodes toward a safer and more stable state.
Behavior Technician
1 Year 2 Months- Utilized positive reinforcement techniques to encourage desirable behaviors.
- Coordinated client care with interdisciplinary teams, including speech therapists, occupational therapists, and psychologists.
- Collaborated with clinical supervisors to develop effective treatment strategies for clients.
- Developed effective treatment strategies for clients in collaboration with clinical supervisors.
- Provided crisis intervention, employing de-escalation techniques effectively.
- Employed visual supports and other assistive technologies to facilitate client communication.
- Drafted comprehensive incident reports, providing detailed documentation of behavioral or safety events.
PRP Case Worker
1 Year 9 Months- Assisted clients in building self-worth and problem-solving skills while developing personalized Wellness Recovery Action Plans (WRAP) to identify and mitigate emotional triggers. Mentored individuals in early recovery through one-on-one meetings to identify personal goals and passions. Facilitated the acquisition of essential resources, including SNAP, TCA, SSDI, and disability benefits, and coordinated logistical support such as door-to-door transit and access to food and clothing banks.
- To improve client self-sufficiency, I optimized resource allocation processes and streamlined the application for essential benefits like food stamps and SSDI. This proactive approach simplified complex bureaucratic procedures and ensured clients received necessary financial support for long-term stabilization.
- I developed individualized Wellness Recovery Action Plans (WRAP) to help clients identify emotional triggers and implement effective prevention strategies. By mentoring individuals in recovery pathways, I fostered a supportive environment that significantly enhanced their emotional resilience and problem-solving skills.
- To strengthen community support linkages, I facilitated weekly peer-led support groups focused on anger management, grief, and relationship concerns. These sessions cultivated a collaborative environment for healing and allowed participants to achieve their personal recovery benchmarks.
- I resolved urgent client logistical challenges by coordinating door-to-door transit services and assisting with long-term bus pass applications. These actions removed significant transportation barriers, enabling clients to maintain consistent attendance at medical appointments and social service meetings.
- Coordinated emergency housing support and established connections with local food banks and clothing donation centers, stabilizing high-risk situations and providing a foundation for clients to focus on behavioral health goals.
- Enhanced data tracking for case outcomes by maintaining detailed progress documentation and authoring comprehensive behavioral support reports, which improved interagency communication and ensured multidisciplinary healthcare teams had accurate information for clinical decision-making.
- I standardized intake assessment procedures and conducted pre-screen applications for various social service programs to identify gaps in community support. This systematic review process reduced wait times for services and boosted overall client self-sufficiency rates.
- During high-risk emotional situations, I delivered compassionate conflict resolution and facilitated crisis intervention sessions to maintain a safe environment. My guidance helped clients navigate complex transition barriers while ensuring all confidential information was managed with the highest standards.
- I collaborated with multidisciplinary healthcare teams to advocate for improved client outcomes and inclusive support standards. By strengthening interagency communication protocols, I ensured a holistic approach to wellness that addressed both physical and mental health needs.
- To expand the reach of available services, I strengthened community outreach network initiatives and cultivated local social services partnerships. These expanded networks provided clients with a broader range of recovery options and specialized support resources.
- I facilitated behavioral health workshops focused on self-worth and independence to empower clients in their early recovery stages. These educational sessions provided practical strategies for managing depression and emotional pressure, leading to measurable improvements in client stability.
- I guided clients through legal advocacy and simplified complex bureaucratic application processes for short-term disability and other state benefits. This hands-on assistance reduced the stress of administrative requirements and allowed clients to focus on their long-term wellness goals.
- Monitored long-term stabilization milestones to evaluate the effectiveness of individualized recovery plans. By identifying and addressing new triggers, I helped clients maintain their progress and achieve sustainable independence.
- Advocated for inclusive support standards and identified critical gaps in community support systems, leading to implementation of goal-oriented recovery benchmarks that reflected diverse needs of the client population.
- Platform used for documentation was both best notes as well as kipu and erso diagnostics for all lab results to transfer to each and every client's file.
Education
Diploma - Addictions
Completed core curriculum requirements with elective coursework in American Sign Language (ASL).
Peer Specialist - Addictions-Behavioral Health
A.D.T. - Addictions-Behavioral Health
Skills
Wellness Coaching
Mental health services
Substance abuse awareness
Recovery guidance
Harm Reduction
Crisis intervention
Crisis management
Peer Support Facilitation
Motivational interviewing
Client aRapport building
Client Documentation
Case Documentation
Resource navigation
Care Coordination
Care plans
Resource Referral Coordination
Intervention planning
Client Rights Advocacy
Recovery planning
Relapse prevention
Supportive Environment Creation
Community resource navigation
Logistical Support Coordination
Teamwork and Collaboration
Communication
Written Communication
Active listening
Empathy
Compassionate care
Relationship building skills
Communication
Peer support ethics
Coordinated Problem-Solving
Multitasking Abilities
Conflict resolution
Behavioral health
Mental health advocacy
Schedule management
Skilled in intake interviewing
Patient intake
Peer Education Techniques
Client Documentation
Crisis management
Patient intake
Schedule management
Skilled in intake interviewing
Client assessment
Certification
Peer Recovery Specialist -, 03/2026 — Present | Baltimore Md
Languages
English - Native
Timeline
Peer Support Specialist
Anne Arundel County Dept Of Health
06.2026 - CurrentRead More
Behavioral Health Technician
Elevate Recovery Center
02.2026 - 04.2026Read More
Case Manager / Behavioral Health Technician
Reservoir Recovery Center
11.2025 - 02.2026Read More
Behavior Technician
Reservoir Recovery Center
12.2024 - 02.2026Read More
PRP Case Worker
Park Heights Angels
03.2023 - 12.2024Read More
Indian River HS
Diploma from Addictions
Read More
CCBC
Peer Specialist from Addictions-Behavioral Health
Read More
CCBC
A.D.T. from Addictions-Behavioral Health
Read More