Michelle Faulkner
1320 N Benjamin St
Summary
Recovery support professional with strong background in helping individuals navigate their recovery journeys. Known for fostering positive and supportive environment while implementing effective recovery strategies. Highly reliable team player focused on collaboration and adapting to changing needs. Skilled in active listening, problem solving and motivational interviewing.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Certified Peer Recovery Support Specialist
Grand Mental Health
02.2021 - Current
- Assisted clients in developing coping strategies for managing stressors related to substance use or mental health challenges.
- Participated in ongoing professional development opportunities aimed at expanding knowledge of best practices for supporting individuals in recovery.
- Increased client satisfaction by tailoring support services to meet unique cultural, linguistic, or other specific requirements.
- Enhanced team collaboration in the treatment process through effective communication and active participation in interdisciplinary meetings.
- Fostered positive group dynamics within peer-led support sessions, creating an inclusive atmosphere that encouraged active participation from all members.
- Monitored client progress towards established goals while adjusting interventions as needed based on feedback received from interdisciplinary team members involved in care coordination efforts.
- Contributed to program success by maintaining accurate documentation, tracking progress, and reporting outcomes to relevant stakeholders.
- Supported clients in achieving personal goals by providing resources, guidance, and encouragement throughout their recovery journey.
- Documented sessions for wellness and peer support activity to continue to maintain accurate, reliable records.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Facilitated group and individual peer support sessions in outpatient setting.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Direct Door to Door Sale Representaive
Suddenlink
08.2010 - 04.2011
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Provided valuable input resulting in new opportunities for growth and development.
- Contributed to team sales goals by upselling products and services to customers.
- Collaborated with team members to achieve monthly sales targets.
- Sold and troubleshooted Suddenlink products in customers homes within the service area.
Technical Support Assistant
Creative Labs
11.2006 - 06.2008
- Coordinated with sales representatives regarding potential upgrades or replacements for dissatisfied customers when necessary.
- Utilized strong problem-solving skills to troubleshoot hardware, software, and network connectivity issues effectively.
- Boosted customer retention by building rapport and addressing concerns in a timely manner.
- Increased first-call resolution rates with thorough knowledge of product specifications and common issues.
- Reduced response times for support tickets by streamlining the troubleshooting process.
- Navigated multiple systems simultaneously during customer interactions, ensuring accurate information was provided at all times.
- Provided remote assistance using screen-sharing tools, facilitating faster resolutions without requiring onsite visits.
- Developed comprehensive support documentation, simplifying issue resolution for both customers and colleagues.
- Handled high volumes of incoming calls professionally while maintaining a calm demeanor under pressure.
- Improved customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Enhanced team productivity by training new technical support assistants on company policies and procedures.
- Assisted in creating user-friendly tutorials and online resources, empowering customers to solve minor issues independently.
- Researched and identified solutions to technical problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Offered assistance in implementing and developing training programs.
Education
Bachelor of Science - Business Administration And Management
University of Arkansas Grantham
Lenexa Kansas12-2027
High School Diploma -
Stillwater High School
Stillwater, OK05-2005
Graduate Certificate - Cosmetology
Meridian Technology Center
Stillwater, OK05-2005
Skills
- Motivational interviewing
- Multicultural competence
- Self-care promotion
- Recovery planning
- Goal setting assistance
- Peer support expertise
- Wellness coaching
- Trauma-informed care
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Active listening
- Certified in CPR/AED
- Conflict resolution
Timeline
Certified Peer Recovery Support Specialist
Grand Mental Health
02.2021 - Current
Direct Door to Door Sale Representaive
Suddenlink
08.2010 - 04.2011
Technical Support Assistant
Creative Labs
11.2006 - 06.2008
Bachelor of Science - Business Administration And Management
University of Arkansas Grantham
High School Diploma -
Stillwater High School
Graduate Certificate - Cosmetology
Meridian Technology Center
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