Wynter Wilz
1320 N Morrison St
Summary
Dynamic customer service professional with experience at Blue Pearl Pet Hospital, adept at conflict resolution and relationship building. Proven ability to enhance client loyalty through empathetic complaint handling and effective communication. Skilled in data entry and scheduling, committed to delivering exceptional service and fostering positive experiences for both clients and their pets.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Blue Pearl Pet Hospital
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processing transactions for clients when they are finished with the service that was provided, handling cash and checks/check readers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Using the best of my ability to triage over the phone to determine if the patient is in a life or death, emergency situation and guide the owner to the best recourse's.
- Clean and make exam rooms presentable and stocked for the doctor and other staff.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Scheduling appointments for patients depending on what department they need, SPecialty department or Emergency/Urgent Care Department
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Respond to emails, pass along client messages to doctors, link records from referring community for new, old patients. Send records to primary vets.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivering prompt service to prioritize customer and patient(pet) needs.
- Talk to referring primary vets and other emergency hospitals about transfers or other patient needs, releasing records, requesting records and connecting other doctors with our doctors to chat about whatever is needed.
- Assisted in training new team members, sharing best practices for delivering outstanding client service.
- Get updates for clients while they are waiting in the waiting room while their pet is in the treatment area. Providing reassurance to the owners they their pet is well taken care of and there is nothing to be concerned about.
- File paperwork for every individual patient that comes in, physical scripts, any paper work filled out while hospitalized, primary vet records.
Waitress
Olive Garden Restaurant
03.2019 - 01.2022
- Greeting the customers with complete respect and a great attitude to give them the best experience while trying to relax and dine
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Being reliable with others expectations and making sure everything comes out as expected and requested so the customer is happy.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Always being aware of my surrounding and other team members so i can stressfully do my job correct without error.
- Communicate with multiple customers a day and fulfill there dining experience with positivity and professionalism so its worth their while.
- Do end of shift tasks such as cleaning and restocking
- Used cash registers and credit card machines to cash out customers.
- Also a Hot and To-Go team member through my employment at olive garden. Waitress was my latest position while there.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Kitchen Aid
Evergreen Rehabilitation Facility
05.2020 - 08.2021
- Went through FVTC and got my CNA license during this time. Did not fulfil this title at this location of employment.
- Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleaned and organized kitchen stations to promote team efficiency.
- Promoted workplace safety through careful adherence to established procedures for handling sharp utensils, hot surfaces, and heavy equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
High School Diploma -
Oshkosh West High School
375 N Eagle St Oshkosh WI 5490206-2021
Skills
- Customer service
- Active listening
- Data entry
- Critical thinking
- Relationship building
- Call center experience
- Conflict resolution
- Complaint handling
- Payment processing
- Client relations
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Order processing
- Team development
- Documentation
- Product knowledge
- Paperwork processing
- Data collection
- Staff training
Accomplishments
- Achieved CNA license by completing class through Fox Valley Technical College with accuracy and efficiency.
Timeline
Customer Service Representative
Blue Pearl Pet Hospital
07.2022 - Current
Kitchen Aid
Evergreen Rehabilitation Facility
05.2020 - 08.2021
Waitress
Olive Garden Restaurant
03.2019 - 01.2022
High School Diploma -
Oshkosh West High School
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