KUINI LOUIS
Morrow
Summary
Detailed-oriented Health Information Management Specialist with a B.S. in HIM and experience in assembling and maintaining patient records, EMR systems (including EPIC), and providing excellent customer support in fast-paced healthcare environments. Passionate about contributing to an organization focused on continuously improving consumer experiences. Adept at quickly learning new systems and eager to apply strong organizational and communication skills to any organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Records Clerk/Central Supply; Receptionist
Fulton Center for Nursing and Healing
10.2025 - 03.2026
- Responsible for filing information such as nursing notes, resident assessments, progress notes and etc. into resident charts.
- Retrieve medical records when requested by authorized personnel and maintain record of authorized information on a regular basis.
- In my central supply role, my responsibilities include planning and directing the procurement of nursing supplies through approved vendors.
- Maintain all inventories through organization of storage areas and stocking of supplies.
- For the receptionist role, I am responsible for receiving incoming calls and assisting callers with any questions or comments, greeting families and visitors, filing, cash handling, sorting mail, operating various office machines, etc.
Medical Records Clerk
Mercy Care
12.2023 - 06.2025
- Assist patients and third-party companies by completing and signing an ROI form then informing the deadline to process records which is 5-10 business days before processing their records.
- Enhanced patient engagement by providing step-by-step MyChart assistance and facilitating seamless record requests'. Patients had to complete and sign an ROi form then email it back completed before processing their records, in addition to advising them of the deadline.
- Informed third-party companies, to fax their medical records request to the department and notify them of the deadline before processing their records.
- Utilized EPIC, RightFax, and Ramsoft for efficient document management, including printing, scanning, verifying radiology reports, and communicating findings to physicians.
- Participate in meetings either through zoom or in person.
Medical Front Desk Receptionist
Lung Care Specialist
09.2023 - 12.2023
- Greet patients when they arrive in the clinic.
- Answering questions either through incoming calls or in person.
- Check in and check out patients along with scheduling appointments using the e-clinic work system.
- Scan new patient documents; fax other important documents using a copier machine; maintain and keep patient information confidential based on HIPAA rules and regulations.
- Check patients' insurance to see if they cover their visit including medical billing.
HIM Technician
Select Speciality Hospital
Atlanta
06.2015 - 09.2023
- Ensured accurate and timely assembly of patient charts within a 3-day discharged window.
- Meticulously scanning records into EPIC.
- Providing comprehensive patient reports, including guiding users through MyChart (EPIC) and addressing inquiries to enhance consumer experience.
- Worked with Master Patient Index cleanup for potential known duplicates.
- Complete shipment through iron mountain and assist with completion of credentialing files for each member of the medical staff.
- Answering client questions through calls or in person, and faxing physician orders to the appropriate facility.
- Release of Information experience and H&P audits.
- Coding experience and making copies of documents.
Front Desk Receptionist
Select Specialty Hospital LTAC
Atlanta
06.2015 - 09.2023
- Receiving incoming calls and assisting will all inquiries.
- Assist customers in a courteous, friendly manner.
- Filing, drafting, and sorting mail.
- Great visitors when they arrive at the facility. Then make sure they sign their name, family member name, room number, time they arrive and leave.
- Make sure each visitor receives a visitor sticker.
- Conducted detailed inspections; during the pandemic season of COVID, I checked each visitor's temperature to make sure they don't have any related symptoms and if not, they can sign the form and see their family member in their room.
- Check visitor's insurance to see if it covers their visit including medical billing.
Human Resource Assistant
Select Specialty Hospital
10.2020 - 10.2022
- Assisted HR with new hire orientation and on-boarding, completed shipments through iron mountain, managed personal files, and employee engagement.
- Tracked all employee credentials and completed all assignments promptly without needed follow up.
Education
Bachelor of Science (B.S.) - Health Information Management
Gordon State College
Barnesville, GAAssociate of Arts (A.A.) - Nursing
Gordon State College
Barnesville, GASkills
- Data Management
- Electronic Health Records (EHR) Management
- Release Information
- Medical Record Analysis
- Compliance and Regulations
- Patient Access
- Technical Acumen
- EPIC
- MyChart
- MS Office Suite
- Word
- PowerPoint
- Access
- Outlook
- Excel
- Medical Terminology
- HIPAA
- ROI
- Chart Assembly
- Medical Coding Principles
- Customer Service
- Team Player
- Detail-Oriented
- Self-Starter
- Time Management
- Interpersonal Skills
- Problem Solving
- Multitasking
- Prioritizing
- Organizational Skills
- Computer Literate
- Data Entry
- Scheduling
- Record-Keeping
- Professionalism
- Reading and Writing Skills
- Basic Arithmetic Skills
- Medical Imaging Procedures
- Telephone Etiquette
- Communication Skills
- Word Processing Skills
- Anatomy and Physiology
- Diagnostic Procedures
- Joint Commission
- Medical Bylaws
- OSHA Guidelines
- Software Packages
- Billing for Medicare, Medicaid, HMOs, and Commercial Insurance
- AT&T System 25 or 75 Console Operation
Websites
Certification
Basic Life Support-CPR, American Heart Association, Still Active, 12/01/23
Him Competencies
- Medical Terminology
- HIPAA
- ROI
- Chart Assembly
- Foundational knowledge of medical coding principles (ICD-9/10) from B.S. in HIM
Timeline
Medical Records Clerk/Central Supply; Receptionist
Fulton Center for Nursing and Healing
10.2025 - 03.2026
Medical Records Clerk
Mercy Care
12.2023 - 06.2025
Medical Front Desk Receptionist
Lung Care Specialist
09.2023 - 12.2023
Human Resource Assistant
Select Specialty Hospital
10.2020 - 10.2022
HIM Technician
Select Speciality Hospital
06.2015 - 09.2023
Front Desk Receptionist
Select Specialty Hospital LTAC
06.2015 - 09.2023
Bachelor of Science (B.S.) - Health Information Management
Gordon State College
Associate of Arts (A.A.) - Nursing
Gordon State College