Bradley Hehn
Poolville
Summary
Guided by the wisdom of my grandfather and father, I have learned two invaluable principles for success. The first principle is to always leave things better than I found them. This applies not only to the physical aspects of my work, but also to the relationships I build, and the impact I make on others. The second principle is to give back. I strongly believe in sharing my knowledge and experience with others, supporting their growth, and success. Witnessing others rise through the ranks and achieve their goals brings me immense joy. I am passionate about nurturing new ideas and seeing them develop from mere concepts to tangible achievements. Throughout my journey, I strive to inspire and encourage those around me, fostering a culture of continuous learning and innovation. Overall, my goal is to be the best I can be, constantly seeking knowledge, and striving for excellence. I am proud of my accomplishments, but, more importantly, I am excited about what the future holds. With determination and a positive mindset, I am confident that I can make a difference and contribute to any company. Constantly striving to be a knowledgeable professional with several years of experience, bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
21
21
years of professional experience
Work History
General Manager
Southern Air, Inc.
Sanger
04.2025 - Current
- Directed daily operations to ensure smooth business functioning.
- Developed strategic plans to enhance overall company performance.
- Managed team performance through effective coaching and mentoring.
- Implemented cost-control measures to optimize resource allocation.
- Oversaw financial planning and budgeting processes for the organization.
- Led cross-departmental initiatives to improve operational efficiency and teamwork.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
Director of HVAC
Baker Brothers Plumbing Air & Electric
01.2022 - 01.2025
- I was brought back to Baker Brothers to take charge of the HVAC department in preparation for the retirement of the vice president.
- Despite some of the toughest years our industry has ever seen, I have increased the department's revenue by 23% since taking charge.
- We have also received several industry awards for excellence in customer service as a result of our high levels of customer satisfaction.
- Baker Brothers is now a $90 million plus DFW-based home services company.
- Key responsibilities:
- Manage P&L
- Material/Equipment Ordering
- Drive Sales
- Conduct Training/PowerPoint Presentations
- Manage & Coach Senior Management Team
- Managed cross-functional teams to ensure seamless service delivery and customer satisfaction.
- Collaborated with vendors to negotiate contracts and optimize supply chain operations.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
Territory Account Manager - National Accounts - DFW
GemAire Distributors
01.2021 - 01.2022
- I was specifically hired for a newly created position for Nation Accounts.
- This role is to take on new business and tend to current accounts, relating to private equity groups, larger scale companies and market makers.
- Being that I have relationships at these companies, I was a great fit for this position.
- GemAire is one of the leading HVAC distributors in Texas. Tracking for $90mil in revenue, just in DFW for 2022.
- Key responsibilities:
- Contractor Retention
- New Business Development
- Product Presentation
- Contractor Training
- Customer Support
- Key achievements:
- The Wrench Group - DFW new business - $4mil in purchases combined
- 2022 is tracking 16% over 2021(currently), 40% of that being my accounts
- Managed key accounts to enhance customer relationships and service quality.
- Developed territory sales strategies to drive market penetration and growth.
- Delivered product training sessions to clients, ensuring effective usage and satisfaction.
- Negotiated contracts and pricing agreements to secure favorable terms for clients.
- Provided ongoing support to clients, addressing concerns and resolving issues promptly.
- Worked closely with existing accounts to grow market share.
- Implemented CRM strategies to improve customer engagement and retention.
Sales Manager/General manager
Baker Brothers Plumbing Air & Electric
01.2018 - 01.2021
- I joined the HVAC team when the department was merely 6yrs old, with only 53 total employees.
- During my time, we grew tremendously!
- Baker Brothers is a $65mil DFW based home services company. Arguably the oldest and largest plumbing company in DFW.
- Key responsibilities:
- Manage Cost/Labor/GP%
- Material Ordering
- Drive Sales
- Conduct Training/PowerPoint Presentations
- Manage & Coach Senior Management Team
- Product Negotiation
- Key achievements:
- Helped grow the department from $17.5M (EOY 2018) to $25M (EOY 2021)
- Designed and Established IAQ department. 2018 showed $266k in IAQ sales/2021 showed $3.1M
- Grew install department to 21 crews
- Established a QC department that effectively turned a profit year over year.
IAQ Manager/Service Manager
A#1 Air, Inc.
01.2011 - 01.2018
- When I came to A#1 Air I started as a service technician.
- Moving through several technician positions; to eventually find myself in a leadership role, I saw a need for this department.
- I noticed we were doing $400-$500k without even trying.
- I started the IAQ department in 2016 and grew it to $1.3M in just 9mos.
- Within 2 years, we grew it to a $5M department.
- Now that A#1 Air is a customer, I get to watch the continued growth.
- In 2021 they turned $8M in IAQ revenue, based on the principles I set in place.
- A#1 Air is the largest privately owned HVAC, residential changeout, company in DFW. They are a true market maker. With over 400 employees and 235+ trucks, A#1 Air is a powerhouse within DFW.
- Key responsibilities:
- Manage Cost/Labor/GP%
- Order Product
- Drive Sales
- Marketing
- Conduct Training/PowerPoint Presentations
- Manage 80-90 Technicians
- Cold call previous customers for new products/services
UT2
United States Naval Service
Fort Worth
05.2005 - 11.2008
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
Education
High School Diploma -
Azle High School
Azle, TX05-2005
Skills
- Strategic planning
- Financial management
- Operations oversight
- Team leadership
- Performance coaching
- Customer relationship management
- Sales performance optimization
- Contract negotiation
- Budgeting and forecasting
- Problem solving
- Effective communication
- Multimillion-dollar P&L management
- Effective leader
- Business development
- Vendor sourcing
- Sales team development
- Customer retention
- Client relations
Personal Information
Driving License: TX DL# 21956650
Additional Information
Spending time with family, Attending church, Camping, Hunting, Fishing, Complete the North American Grand Slam, 10, 16
References
References available upon request.
Timeline
General Manager
Southern Air, Inc.
04.2025 - Current
Director of HVAC
Baker Brothers Plumbing Air & Electric
01.2022 - 01.2025
Territory Account Manager - National Accounts - DFW
GemAire Distributors
01.2021 - 01.2022
Sales Manager/General manager
Baker Brothers Plumbing Air & Electric
01.2018 - 01.2021
IAQ Manager/Service Manager
A#1 Air, Inc.
01.2011 - 01.2018
UT2
United States Naval Service
05.2005 - 11.2008
High School Diploma -
Azle High School