Bradley Hernandez
New York,NY
Summary
Focused customer relations professional skilled in lead generation, customer relationship development. Accomplished in providing unsurpassed support to demanding clients. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
8
8
years of professional experience
Work History
Sales Associate
Aime Leon Dore
New York , NY
09.2020 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Cross-trained and backed up other customer service managers.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Exhibited high energy and professionalism when dealing with clients and staff.
Barista
Deeply Coffee
Orlando , Florida
01.2020 - 09.2021
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Educated coworkers and customers about new products.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines and batch brewers. Daily deep cleanings on both espresso machines and batch brewers.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Prioritized drink requests while managing interruptions.
- Cultivated ability to recall customers' names and address each by name.
- Maintained regular and consistent attendance and punctuality.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas on a daily basis.
- Dial in coffees daily from roasters like, La cabra, Sey, Drop, Morgon and many more.
- Helped create specialty drinks for spring and summer drinks as well as some food concepts.
- Constantly expanded personal knowledge of coffee styles and varieties.
Manager
Terremotto Coffee
New York, NY
10.2019 - 01.2020
- Trained, scheduled and supervised barista workers to maintain and uphold cafe policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Controlled food costs and managed inventory.
- Created new recipes, outlined steps and training staff on correct preparation.
- Dialed in daily and continued to keep checking the dial throughout the day. Also created ratios and brew methods for new and oncoming coffees weekly.
- Deep cleaned all machines and instructed the staff on how to properly do so as well.
Head Coffee Roaster
Foxtail Coffee Co
Winter Park, florida
07.2018 - 10.2019
- Supervised machine functionality and evaluated product samples to validate machine settings, including temperature, rate of rise and development.
- Roaster over 500 pounds of coffee on daily basis.
- Checked raw materials against desired quality and quantity levels.
- Managed team members to smoothly run operations of the roasting facility.
- Created a roasting schedule for myself and my assistant to stay on track and hit our daily goals.
- Moved raw materials and finished products by hand or with help of forklifts and other equipment.
- Performed weekly cuppings to ensure the product was up to standards.
- Hosted public cuppings and trained people how to work on the roaster and also guided them through working Cropster.
- Ensured each of the 10 locations were dialed in at all times with new and seasonal coffees as well as our staple coffees.
- Recorded production data, including machine settings and amount of green coffee roasted, in company database, Cropster, for internal and regulatory recordkeeping requirements.
- Sourced coffees through multiple different green exporters and created contracts to ensure the best quality coffees.
- Trained any new oncoming baristas on our coffee program and all the ways we prepared coffees.
Clinical Research Coordinator
Florida Institute for Clinical Research
Orlando, FL
07.2014 - 03.2017
- Observed and monitored client behavior and responses to treatment.
- Perform study specific tasks including but not limited to, vital signs, height, weight, performing phlebotomy, electrocardiograms, pulmonary function tests all in which are followed by specific designated protocols.
- QC investigational product dispensation and shipment arrival.
- QC patient charts and diaries.
- Working knowledge of blood and specimen handling, processing and shipment of blood and specimen samples.
- Follow HIPPA and Good Clinical Practice (GCP) guidelines.
- Tended to any of the patients needs to assure they were satisfied.
- Attends all monitoring visits, SIV initiations and closeout visits.
- Subject recruitment and scheduling.
- Maintain adequate inventory of study supplies, including investigational product.
- Works side by side with Principal Investigator to have a greater understanding of new protocols and amendments.
- Work with alongside a team each day to ensure quality work is being produced.
- Works with many different EDC platforms to input patient information.
Education
High School Diploma -
Lake Nona
2014
Associate of Arts -
Valencia College East Campus
2017
Skills
- Exceptional customer service
- Dialing in new coffee
- Roasting Knowledge
- Latte art
- Pour overs, pulling espresso shots, milk drinks, siphon coffee, etc
- Knowledgeable about coffee regions and tasting notes
- Exceptional palate for cupping new coffees
- Great food and beverage pairing ability
- Friendly and outgoing
- Great communication skills
- Craftsman
- Strong client relations
- Effective multi-tasker
- Highly organized
- Quick learner
- Highly observant
- Adaptive and creative
Hobbies
- Painting/drawing (5 years)
- Film Photography (8 years)
- Piano (10 years)
- Fly Fishing (11 years)
- Cooking (13 years)
Timeline
Sales Associate
Aime Leon Dore
09.2020 - Current
Barista
Deeply Coffee
01.2020 - 09.2021
Manager
Terremotto Coffee
10.2019 - 01.2020
Head Coffee Roaster
Foxtail Coffee Co
07.2018 - 10.2019
Clinical Research Coordinator
Florida Institute for Clinical Research
07.2014 - 03.2017
High School Diploma -
Lake Nona
Associate of Arts -
Valencia College East Campus
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