Bradley J. Johnson
San Tan Valley,AZ
Summary
Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for effective troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Highly collaborative team member focused on achieving results and adapting to evolving needs, with strong communication and technical skills.
Overview
25
25
years of professional experience
Work History
Technical Support Engineer, Senior
Tokyo Electron America
11.2016 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Compiled pricing details for modifications to Clean Track equipment.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Coordinated between customer and factory to meet performance expectations.
Field Service Engineer
Tokyo Electron America
10.2008 - 11.2016
- Executed installation, maintenance, and modification tasks on Clean Track equipment.
- Achieved certification for Clean Track ACT12 and multiple versions of LITHIUS systems.
- Managed procurement and tracking of modification parts for Clean Track equipment.
- Served as liaison between customers and field service engineers.
- Guided customers on operating Clean Track machinery.
Field Service Startup Engineer
Kelly Services, Tokyo Electron
05.2006 - 10.2008
- Completed installation of Clean Track machinery in client manufacturing site.
- Performed position teaching of robotic arms
- Established dispense flows.
Circuit Board Rework and Test Technician
Arizona Precision Sheet Metal Systems
04.2002 - 04.2006
- Identify and resolve faults on board-level circuits.
- Operated a wide range of computer-based testing software proficiently.
Production Technician
Sumitomo Sitix of Phoenix (SUMCO USA)
01.2000 - 01.2002
- Executed operations for maintaining CMP machinery within the semiconductor industry.
- Constructed polishing chucks for semiconductor manufacturing purposes.
- Operated in controlled cleanroom conditions.
Education
Associate of Occupational Studies - Computer Electronics Technology
High-Tech Institute Incorporated
Phoenix, AZ03.2002
Skills
- Electronic Circuits and Analysis
- Robot teaching
- AC/DC circuit analysis
- Electronic Testing Equipment
- Schematics, engineer drawings & flowcharting
- Technical Troubleshooting on Semiconductor Equipment
- Read and follow operation and OEM manuals
- Technical support
- Technical troubleshooting
- Problem-solving
- Application support
- Hardware configuration
- System troubleshooting
- Customer support
- Technical documentation
- Software installation
- Root-cause analysis
- Teamwork and collaboration
- Project management
- Training and mentoring
- Attention to detail
- Software updates
- Critical thinking
- Issue escalation
- Hardware upgrades
- Performance optimization
Timeline
Technical Support Engineer, Senior
Tokyo Electron America
11.2016 - Current
Field Service Engineer
Tokyo Electron America
10.2008 - 11.2016
Field Service Startup Engineer
Kelly Services, Tokyo Electron
05.2006 - 10.2008
Circuit Board Rework and Test Technician
Arizona Precision Sheet Metal Systems
04.2002 - 04.2006
Production Technician
Sumitomo Sitix of Phoenix (SUMCO USA)
01.2000 - 01.2002
Associate of Occupational Studies - Computer Electronics Technology
High-Tech Institute Incorporated
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