Bradley Kallmeyer
Berger,Mo
Summary
Focused professional with a proven track record of providing exceptional administrative support. Skilled in utilizing technology to enhance efficiency and accuracy. Possesses outstanding interpersonal and customer service skills. Proficient in optimizing operations, technical project management, and meeting deadlines.
Overview
22
22
years of professional experience
Work History
CMDB Administration
Beach Hill Staffing - Baylor, Scott & White Health Care
10.2024 - Current
- Worked to standardize forms for various classes in the CMDB
- Customized CMDB forms based on requirements from the business
- Worked on finding solution's to Discovery Errors
- Helped with the launching of Service Mapping
- Created various dashboards & reports based on the requirements of the business
- Validation of new Discovery Schedules
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Senior Associate
KPMG
07.2016 - 08.2024
- Facilitated Windows Server discovery approvals by aligning security protocols with organizational standards, enhancing compliance efforts.
- Integrated credentials for discovery through comprehensive testing and troubleshooting with the Linux Team.
- Automated the creation of Discovery schedules, resulting in a 30% reduction of manual processes.
- Employed cross-functional collaboration to address and mitigate discovery diagnostics, leading to a 20% improvement in system accuracy.
- Improved database schema management by systematically reformatting SQL CI names through MSSQL pattern modifications.
- Leveraged advanced ServiceNow features to establish automated workflows, reducing the occurrence of duplicate CIs by 25%.
- Engineered service maps and updated patterns with consistent qualitative improvements using Agile methodologies.
- Optimized cloud resource identification tactics on AWS and Azure, ensuring thorough and accurate inventory management.
- Oversaw and maintained a Configuration Management Database (CMDB) with over 1,000,000 CIs, ensuring data accuracy and consistency.
- Authored comprehensive documentation outlining CMDB procedures, enhancing team understanding and adherence to best practices.
- Coordinated with individual teams to ensure their CIs were accurately updated and aligned with current configurations, improving overall data integrity.
- Developed and delivered detailed reports for teams and management, providing insights into CI status, trends, and compliance metrics.
ServiceNow Administrator
Peabody Energy
09.2012 - 07.2016
- Collaborated with cross-functional teams to install and configure ServiceNow, ensuring timely deployment of key functionalities.
- Spearheaded the design and implementation of custom service catalog forms, ensuring alignment with business requirements.
- Optimized task handling during peak times by implementing strategic workload distribution within ServiceNow.
- Evaluated customer bug and enhancement requests and determined their priority for development.
- Coordinated cross-departmental communications to facilitate seamless change implementations, minimizing service disruptions by 20%.
- Develop tailored ServiceNow applications, optimizing system functionalities to meet specific organizational needs.
- Improved customer support by conducting detailed issue analyses and providing systematic follow-ups.
Consultant, Quality Assurance – IT Department
Peabody Energy
10.2003 - 09.2012
- Conducted comprehensive QA analysis and testing across Operations, Engineering, Environmental, and Financial applications, integrating automation tools to enhance efficiency.
- Increased test coverage by 20% through the development of detailed automated and manual test scenarios.
- Ensured precise test script execution through meticulous attention to detail, identifying and documenting software deficiencies effectively.
- Implemented enhanced reporting workflows in CMS, facilitating better tracking and reducing oversight.
- Designed and implemented comprehensive test scenarios by evaluating the operational needs and technical requirements.
- Implemented application software upgrades on Windows and WebSphere servers, ensuring seamless transitions with minimal downtime.
Skills
- ITIL V3 Foundation Certification
- ServiceNow CMDB
- ServiceNow Discovery
- ServiceNow Service Watch
- Agile development methodologies
- Change Management
- Self-starter
- Reports generation and analysis
- Team player
- Microsoft Office
- Customer-oriented
- Quick learner
- Creative problem-solving
- Conflict resolution
- Problem-solving
Work Type
Full TimeWork Location
RemoteTimeline
CMDB Administration
Beach Hill Staffing - Baylor, Scott & White Health Care
10.2024 - Current
Senior Associate
KPMG
07.2016 - 08.2024
ServiceNow Administrator
Peabody Energy
09.2012 - 07.2016
Consultant, Quality Assurance – IT Department
Peabody Energy
10.2003 - 09.2012