JOSHUA CROSS
Greenwood,MO
Summary
To obtain a position with a progressive organization that recognizes outstanding performance and supports professional growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Help Desk Business Analyst I
Midland Loan Services
06.2012 - Current
- Creating and handling tickets within the Remedy and ServiceNow ticketing systems, including script testing and implementation when necessary
- Creating and running scripts within SQL Manager program
- Administrator of multiple Sharepoint sites
- Administrator of multiple Microsoft Great Plains environments
- Assisted in multiple late-night testing and validation efforts
- Assisted in multiple disaster recovery testing events
- Back-up Security Administrator when necessary
USDA SDO Tier 1 Service Desk Technician
Powertek
03.2011 - 06.2012
- Take inbound phone calls and create tickets within the Remedy ticketing system
- Complete service desk tickets from multiple email inboxes
- Daily use of Remote Desktop, Active Directory, and navigating Server 2003
H&R Block Help Desk Support Tier 2 (contract)
Advantage Technical Resourcing
12.2010 - 02.2011
- Take inbound phone calls and create tickets for each call
H&R Block Help Desk Support Tier 1 (contract)
TAC Worldwide
01.2010 - 04.2010
- Take inbound phone calls and create tickets for each call
SPRINTCOM Provisioner I
JMA Technologies
07.2007 - 12.2008
- Process digital phone orders for Time Warner Cable
- Trained on how to process different LECs (local exchange carriers) with 100% accuracy
Education
Associate of Science - Computer Technician
Devry University
Kansas City, MO01.2011
Associate of Science -
Vatterott College
Kansas City, MO10.2006
Skills
- Microsoft Office Suite 9x, 20xx
- Microsoft Windows 9x, 2000, XP, Vista, 7, 10, 11 Experience
- PC Repair, Upgrades, and Building
- Laptop Repair, Upgrades, and Deployment
- McAfee Endpoint Encryption Manager Experience
- Lotus Notes Experience
- Microsoft Sharepoint 2010/2013 Administrator Experience
- Remedy and ServiceNow Ticketing Software Experience
- Networking Experience
- Hardware Fundamentals
- Service Desk/Desktop Support Experience
- Remote Desktop Experience
- ITIL v3 Foundation Certification
- Microsoft SQL Server Manager 2008 Experience
- Microsoft Great Plains Administrator Experience
- VMware Experience
- VBA scripting
- Tableau
- Python
- Pivot Tables
- Pandas
- NumPy
- NoSQL
- MySQL
- MongoDB
- Matplotlib
- Machine learning
- Leaflet
- JavaScript
- JSON
- Hadoop
- HTML
- ETL Process
- D3
- CSS
- Beautiful Soup
- APIs
- API Interactions
- AJAX
Certification
Rutgers Data Science Bootcamp
Timeline
Help Desk Business Analyst I
Midland Loan Services
06.2012 - Current
USDA SDO Tier 1 Service Desk Technician
Powertek
03.2011 - 06.2012
H&R Block Help Desk Support Tier 2 (contract)
Advantage Technical Resourcing
12.2010 - 02.2011
H&R Block Help Desk Support Tier 1 (contract)
TAC Worldwide
01.2010 - 04.2010
SPRINTCOM Provisioner I
JMA Technologies
07.2007 - 12.2008
Associate of Science - Computer Technician
Devry University
Associate of Science -
Vatterott College