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Datacenter Tier 2 Service Desk Analyst

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Associate Principal Engineer

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Over 10+ years of professional experience in financial services and Information Technology as a business analyst in areas such as consulting, business analysis, change management, design automation, software development, business process modeling, and process integration. Advance knowledge in Finance in areas as capital markets, equities, financial databases, economics, risk management, derivatives contracts, fixed income, asset pricing, bonds etc. Working knowledge in commercial lending products (loans, syndications, guarantees, line of credits, letter of credits) and commercial lending applications - ACBS and LIQ Extensive experience in Capital Markets, Corporate Banking, Financial Asset Management, Insurance/Mortgage Markets and their Business Processes Subject matter expertise in Fixed Income, Risk Analysis especially the Custody and Corporate action. Good understanding of Equity, Cash management, Capital market, SWIFT, STP and Credit risk, Derivative Securities fundamentals with hands on experience. Great working experience of SDLC Models such as Agile Methodologies/ Iterative Model and Waterfall Model Assisted and Organized Sprints with the team and facilitated SCRUM meetings for project management process and helped team meet sprint goals. Experienced in conducting Joint Application Development JAD and Rapid Application Development RAD sessions to meet the deliverables of the project Experience in performing Business Process Re-engineering/GAP Analysis, SWOT analysis, Risk analysis, Mitigation plan and Impact analysis to check compatibility of the legacy system infrastructure with new business requirements Developed User Stories, Use case Documents USD, Business Requirement Document BRD and Functional Requirement Document FRD . Experience in developing Use Case diagrams and Activity diagrams based on UML methodology and business process flow diagrams by using Microsoft Visio Experience in developing Test Plans, Test Cases for system and user acceptance testing. Involved in User Acceptance Test UAT for the final testing of the application in the deployment environment. Experienced in tracing requirements throughout the development process using the Requirement Traceability Matrix. Possess good communication skills, self-analysis skills, strong self-motivational skills, ability to organize own time and a good level of attention to details. Hold a proven track record in meeting deadlines, performing well in a pressurized environment.

To grow with your business and advance my career. Capable END POINT TECHNICIAN SPECIALIST experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

About 15+years of Professional experience in Information technology and insurance sectors as Business Analyst, Product owner with solid understanding of Business Requirement gathering, Business Process Flow, Business Process Modelling, and Quality Assurance.

My goal is to obtain a position that utilizes my network, systems, administrative, managerial skills and experiences to support, maintain, manage and teach in today’s cutting-edge technologies. I thrive in environments where I can share and foster learning and help others grow to their full potential.

JOSHUA CROSS

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Help Desk Business Analyst I

USDA SDO Tier 1 Service Desk Technician

H&R Block Help Desk Support Tier 2 (contract)

H&R Block Help Desk Support Tier 1 (contract)

SPRINTCOM Provisioner I

Education

Associate of Science - Computer Technician

Associate of Science -

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Help Desk Business Analyst I

USDA SDO Tier 1 Service Desk Technician

H&R Block Help Desk Support Tier 2 (contract)

H&R Block Help Desk Support Tier 1 (contract)

SPRINTCOM Provisioner I

Associate of Science - Computer Technician

Associate of Science -

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