Bradley Kline

Manage vessel planning operational activities

Schedule vessel berthing and establish working schedules to minimize port stay

Labor relations with longshoremen

Prepare vessel activity reports for customer billing

Safety culture: make it a priority every day

Human Resources: manage and schedule staff for seven days a week, prepare performance reviews, mentor staff members

Process improvement: developing efficiencies for improved production and results

Review and approve payroll

Communicate with the SSCO's

Work directly with longshoreman for efficient and safe vessel operations

Implement steamship line planner stowage instructions

Oversee vessel operations, make adjustments to working plans for most efficient results

Managed business operations in Washington and Oregon through two locations

• Managed station operations for express, ground and international service offerings
• Work directly with Teamster Union employees
• Position ended with restructuring of US operations

• Responsible for one of the largest terminals in the company
• Managed large staff with over 300 employees and drivers
• Accountable for business process compliance, safety, customer service, budget and financial results, evaluation and development of staff
• Worked directly with FedEx sales to grow market share through innovative customer service and superior customer satisfaction
• FedEx Five Start Award recipient

• Recognized multiple times for superior performance
• 2004 Senior Manager of the Year
• 2004 Customer Contact Award
• 2003 and 2004 Human Resource Excellence Award
• 2003 Product Quality Award

• 1999 and 2000 Product Quality Award winner
• 1999 Human Resources Excellence Award winner
• Worked closely with FedEx sales in developing large government accounts for service improvement

• Developed operational business plans that improved service and reduced costs in large geographical areas in Washington and Oregon

• Boosted client satisfaction by maintaining excellent communication and promptly addressing concerns.
• Exceeded sales targets through consistent follow-ups and relationship-building with clients.
• Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
• Managed sales territory of over 200 accounts

• Trained drivers and new employees
• Worked in hub operations supervising employees
• Involved in start up operations for newly opened hub in Portland Oregon

• Worked in large distribution center hub while going to college