Bradley Klouzek
Rolla,MO
Summary
Dynamic IT Support Specialist with a proven track record at Heartland Business Systems, excelling in technical support and problem-solving. Adept in Adobe Creative Suite and committed to enhancing customer satisfaction through effective communication and team collaboration. Recognized for improving operational efficiency and maintaining high-quality standards in service delivery.
Overview
7
7
years of professional experience
Work History
IT Support Specialist
Heartland Business Systems
St James, MO
09.2024 - Current
- Provided technical support to end-users for hardware and software issues.
- Assisted in troubleshooting network connectivity problems and system errors.
- Maintained inventory of IT supplies and equipment for efficient operations.
Graphic Designer
Freelance
Rolla, Missouri
12.2021 - Current
- Created vector graphics for clients to be printed with a Roland pinter
- Utilized Adobe Creative Suite to create graphics and layouts.
- Revised designs based on client feedback and preferences to meet expectations.
Assistant Front End Manager
Menards
Rolla, MO
08.2023 - 07.2024
- Assisted in managing daily front-end operations and team performance.
- Trained and mentored new staff on customer service standards.
- Resolved customer inquiries and complaints effectively and promptly.
Freight Handler
Walmart
Saint James, MT
10.2022 - 02.2023
- Maintained cleanliness and safety standards throughout the facility.
- Unloaded and labeled products off of pallets to be put on a conveyor belt.
- Reported safety hazards and incidents to supervisors promptly.
Photography Lead
Silver Dollar City
Branson, MT
04.2021 - 08.2022
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
QA Specialist
FedEx
Rolla, MO
10.2021 - 01.2022
- Conducted quality audits to ensure compliance with operational standards.
- Documented quality control processes for internal review and training purposes.
- Notified the shipper and receiver about defective packages.
Package Handler
FedEx
Rolla, MO
10.2018 - 03.2021
- Loaded and unloaded packages from delivery trucks efficiently.
- Scanned packages using handheld devices for tracking accuracy.
- Collaborated with team members to meet daily shipping goals.
Education
High School Diploma -
John F Hodge High School
Saint James05-2020
Skills
- Technical support
- Problem solving
- Team collaboration
- Adobe Creative Suite
- Quality assurance
- Customer relationship management
- Inventory management
- Effective communication
- Graphic design
- Attention to detail
- Creative thinking
- Time management
- Customer relations
Timeline
IT Support Specialist
Heartland Business Systems
09.2024 - Current
Assistant Front End Manager
Menards
08.2023 - 07.2024
Freight Handler
Walmart
10.2022 - 02.2023
Graphic Designer
Freelance
12.2021 - Current
QA Specialist
FedEx
10.2021 - 01.2022
Photography Lead
Silver Dollar City
04.2021 - 08.2022
Package Handler
FedEx
10.2018 - 03.2021
High School Diploma -
John F Hodge High School
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