BRADLEY LAMBDIN
IT Support Specialist
Dearborn Heights,MI
Summary
Friendly Help Desk Technician with two years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communication even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
ITS Service Desk Technician
University of Michigan
Ann Arbor, MI
10.2021 - 01.2022
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Performed tests of functionality, security and performance of different workstations and devices.
- Configured hardware, devices and software to set up work stations for employees.
- Monitored systems in operation and quickly troubleshot errors.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Help Desk Technician
Stefanini, INC
Southfield, MI
05.2020 - 10.2021
- Handled all desktop support issues in a high-volume manufacturing firm
- Addressed trouble tickets 25% faster than other desktop support engineers.
- Commended by management for exemplary troubleshooting skills.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Devised solutions to operations issues related to [Software], working closely via phone, email, live chat and web teleconference.
- Configured hardware, devices and software to set up work stations for employees.
Education
Bachelor of Science - Computer Science
Eastern Michigan University
Ypsilanti, MI 09.2020 - Current
Skills
- Technical Support Triage
Timeline
ITS Service Desk Technician
University of Michigan
10.2021 - 01.2022
Bachelor of Science - Computer Science
Eastern Michigan University
09.2020 - Current
Help Desk Technician
Stefanini, INC
05.2020 - 10.2021
Similar Profiles
Shriya SinhaShriya Sinha
Graduate Student Research Assistant at University of MichiganGraduate Student Research Assistant at University of Michigan
Sophia BunnellSophia Bunnell
Varsity Women's Water Polo at University of MichiganVarsity Women's Water Polo at University of Michigan
COLE R. TREATCOLE R. TREAT
Research Assistant at University of MichiganResearch Assistant at University of Michigan
Stacey MerignacStacey Merignac
Clinical Nurse at University of MichiganClinical Nurse at University of Michigan
Brianna TrohimczykBrianna Trohimczyk
Logistics Specialist/Assistant Project Manager at RXO LogisticsLogistics Specialist/Assistant Project Manager at RXO Logistics