Bradley Legge

• Managed relationships with third-party installers, ensuring Geotab solutions were deployed in accordance with company standards.
• Collaborated with customers, internal teams, and installation partners to provide comprehensive support, ensuring installation requirements were understood, accurately priced, and delivered on time.
• Oversaw the installation of pilot projects involving complex solution implementation and new product introduction, ensuring company deliverables met customer requirements.
• Work with Automotive Engineering, Sales, external customers, and resellers to facilitate effective communication and project execution.
• Supported Engineering teams in issue investigations, contributing to timely resolutions.
• Collaborate with sales and solution engineering teams on RFP responses for installation services.
• Provided support to customers, sales, and installation teams, ensuring installation and technical specifications were understood, correctly priced, and delivered on time, aligning with Geotab's product offerings.
• Conducted installer performance evaluations and audits to maintain quality standards.
• Ensured company installation quality standards were effectively communicated and consistently adhered to in the field.
• Delivered training on new products and services, addressing installer issues and concerns promptly.
• Developed installation videos and guides in partnership with the Learning & Development team to enhance installer knowledge and efficiency.

Project Manager 10/2021-Present at Solera

• Develop installation roll-out plans based on contractual terms, site specific information and vehicle availability on the Smartdrive platform
• Manage Smartdrive installations and escalate issues as they arise to internal departments as needed, such as Engineering, Quality Assurance, Sales, and Operations
• Coordinate pre-site visit readiness; confirm training schedule, vehicle, and trainee availability prior to arriving at the job site for installation
• Conduct site QC follow-up audits and proactive monitoring of customer self-service technicians and certified installer network to ensure installation/repair work meets or exceeds company quality standards

Sr. Field Service Engineer 01/2017- 10/2021 at Solera

• Involved in developing product installation guides and manuals, installation, and repair documents.
• Perform on site vehicle installation training which includes vehicle hardware, repair, and troubleshooting on Smartdrive camera systems
• Lead vehicle equipment installations at customer sites for strategic pilot and rollout customers
• Responsible for creating standard operating procedures
• Collect and provide technical vehicle installation information to the department technical engineer
• Responsible for data logging and performing ECU validations for new OEM vehicles including J1939, Rp1226, OBD2, etc using Splunk and update JIRA to send over to engineering for team to analyze
• Provide technical support including setpoint changes, assigning vehicles, and general troubleshooting for the SmartDrive field service team and outside vendors

• Provided technical support for subcontracted installers throughout the country for aftermarket 12 volt electronics
• Coordinated aftermarket repairs for leasing companies.
• Trained ship through upfitting facility technicians on proper installation and diagnosing of 12 volt electronics to be done in a timely manner
• Installed alarms, backup cameras, gps tracking systems, power inverters, etc on fleet vehicles at upfitting facilities upon customer request
• Validate and prototyped new 12 volt electronics on fleet vehicles
• Created and provided upfitters with step by step installation instructions for their facilities to use as a install guide for day to day installs

• Responsibilities include assisting customers in sales and service of 12 volt electronics, tint, and detailing
• Opening and closing store and balancing out sales reports on a daily basis
• Scheduling customer appointments
• Lead installer of 12 volt electronics including remote starters, car stereos, navigation, rust terminators, and all other mobile electronics

• Ensured proper and timely installation of all SageQuest products into fleet vehicles at locations specified by dispatch
• Responsible for the training of outsourced installers of SageQuest products
• Responsible for fixing and repairing circuit boards of defective units
• Perform regular calls to confirm the functionality of previously installed products

• Managed sales and installations of mobile electronics products to customers
• Maintained functional, up-to-date, and clean display of products
• Opened and closed department
• Installed and demonstrated mobile electronic products to customers after installations