Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bradley Lott

Leesburg,FL

Summary

Dynamic and results-oriented professional with extensive experience in customer service and technical support, honed at companies like Concentrix. Excelled in fast-paced environments, demonstrating exceptional problem-solving and communication skills. Proven track record of enhancing customer satisfaction and streamlining processes, leveraging expertise in CRM software and active listening to achieve and exceed targets.

Overview

5
5
years of professional experience

Work History

AHA Advisor

Concentrix
Leesburg, FL
01.2024 - Current

keep all customer pii confidential

handle customer inquiries and suggestions professionally

investigated and resolved customer inquiries and complaints

quickly and effectively

exhibited high energy and professionalism while working in a

fast-paced environment

respond to customer requests of products, services, and

company information

Customer Service Representative

Intouch Cx
Altamonte Springs, FL
09.2023 - 01.2024

handle customer inquiries and suggestions professionally

investigated and resolved customer inquiries and complaints

quickly and effectively

exhibited high energy and professionalism while working in a

fast-paced environment

respond to customer requests of products, services, and

company information

Delivery Driver

Amazon
Groveland, FL
11.2022 - 09.2023

Completed on-time deliveries by choosing best and most

efficient routes.

Maintained upbeat, positive attitude in busy, customer-

focused environment.

Completed rush deliveries on tight timetables to satisfy

customer needs.

Operated vehicle safely in highly congested areas with no

traffic violations

Savings Support Specialist

Alorica Remote
Lake Mary, FL
10.2021 - 10.2022

Make clients feel protected

Handled customer inquiries and suggestions courteously and

professionally. Responded to customer requests for

products, services, and company information. Clarified

customer issues and determined root cause of problems to

resolve product or service complaints.

Investigated and resolved customer inquiries and complaints

quickly.

Exhibited high energy and professionalism when dealing with

clients and staff. Actively listened to customers, handled

concerns quickly

Team Member

Chick-fil-A
Tavares, FL
06.2020 - 09.2021

Kept work areas clean, organized, and safe to promote

efficiency and team safety. Contributed to team success by

completing jobs quickly and accurately.

Worked different stations to provide optimal coverage and

meet production goals. Trained new team members by

relaying information on company procedures and safety

requirements.

Optimized customer experience by delivering superior

services and effectively troubleshooting issues.

Learned all required tasks quickly to maximize performance

Cashier

Winn Dixie
Tavares, FL
03.2019 - 06.2020

Greeted customers entering store and responded promptly to

customer needs. Built relationships with customers to

encourage repeat business.

Operated cash register for cash, check, and credit card

transactions with excellent accuracy levels.

Restocked and organized merchandise in front lanes.

Maintained current knowledge of store promotions and

highlighted sales to customers.

Education

General

Leesburg High School
Leesburg, FL
05.2019

Skills

Communication

Team work

Active-listening

Detail-oriented

Organization

Conflict resolution

Technical and customer support

Adaptability

Zendesk, Microsoft, Slack, CRM

Software

Problem-solving

Live chat, Phone/Voice, Email

support

Product knowledge

Multi-tasking

Call Center

Timeline

AHA Advisor

Concentrix
01.2024 - Current

Customer Service Representative

Intouch Cx
09.2023 - 01.2024

Delivery Driver

Amazon
11.2022 - 09.2023

Savings Support Specialist

Alorica Remote
10.2021 - 10.2022

Team Member

Chick-fil-A
06.2020 - 09.2021

Cashier

Winn Dixie
03.2019 - 06.2020

General

Leesburg High School
Bradley Lott