BRADLEY MANKAU
Mission Viejo,CA
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
15
15
years of professional experience
Work History
SALES LEAD
CUSTOM COMFORT MATTRESS
09.2021 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Created detailed sales presentations to communicate product features and market data.
- Maintained organized, presentable merchandise to drive continuous sales.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Followed up with existing customers to provide additional support and address concerns.
- Responded to telephone and in-person requests for information.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Affiliate Marketer
Amazon Associates
11.2020 - 08.2021
- Targeted customers for campaigns and identified appropriate marketing channels.
- Developed and implemented dynamic social media marketing campaigns..
- Used Google and Facebook Analytics to determine campaign performance and adjusted strategy to meet objectives.
- Created and provided marketing material to meet business needs.
- Managed social media platforms and utilized metrics to increase engagement and campaign performance.
- Engaged with social media followers and promoted products and events through giveaways and promotional sales.
Territory Sales Representative
Pleasant Mattress
07.2019 - 09.2020
- Determined prospects' needs and crafted appropriate responses along with information on suitable products and services.
- Listened to customer needs to identify and recommend best products and services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Developed professional sales presentations to creatively communicate product quality and market comparisons.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Presented products and services to prospective customers.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Mattress & Furniture Sales Consultant
Bloomingdales Dept. Store
08.2009 - 01.2019
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Determined prospects' needs and crafted appropriate responses along with information on suitable products and services.
- Provided training on appropriate product selection.
- Offered product and service consultations and employed upselling techniques.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Responded to customer requests and questions regarding opening, closing and transferring account information to eliminate fraud.
- Handled credit and debit card payment processing to complete purchasing experience.
- Priced out products upon request of customers.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Education
High School Diploma -
San Jacinto High School
San Jacinto, CASkills
- Sales
- Sales and Marketing
- Prospecting Skills
- Sales Goals
- Merchandising
- Display Set-Up
- Prospect Qualification
- Persuasive Communication
- Cold Calling
- Customer Oversight
- Product and Equipment Pricing Information
- Sales Contracts
- Appointment Setting
- Market Strategy
- Sales Management
- Web Technologies and Services
- Sales Proposal
- Product and Service Knowledge
- Pricing structures knowledge
- Promotions planning skills
- Market research expertise
- Upselling expertise
- Team member motivation
- Leadership
Accomplishments
- Member of the President club from 2010 thru 2018 for selling over $750,000 yearly in mattresses and furniture.
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the month for outstanding sales performance and team contributions.
- Exceeded sales goals by an average 50% in 2010 and 2011
Timeline
SALES LEAD
CUSTOM COMFORT MATTRESS
09.2021 - Current
Affiliate Marketer
Amazon Associates
11.2020 - 08.2021
Territory Sales Representative
Pleasant Mattress
07.2019 - 09.2020
Mattress & Furniture Sales Consultant
Bloomingdales Dept. Store
08.2009 - 01.2019
High School Diploma -
San Jacinto High School
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