Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bradley Novotny

St Louis,MO

Summary

Driven and organized individual with excellent communication and interpersonal skills. Resourceful and creative in problem-solving, adept at creating quick and effective solutions. Experienced in client-focused roles to achieve solutions that drive company advancement with sustainable growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Texas Roadhouse
02.2017 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Increased sales significantly by upselling higher-end products to customers.

Server Trainer

Texas Roadhouse
02.2017 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Utilized effective communication techniques to support server learning and comprehension.

Technical Support Representative

Edward Jones
09.2020 - 12.2020
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Researched product and issue resolution tactics to address customer concerns.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to various branches technical support needs.

Education

Bachelor of Arts - Communications

University of Missouri - Columbia
Columbia, MO
05.2020

Skills

  • Microsoft Suite
  • SalesForce
  • ALOHA
  • G-Suite
  • Verbal and Written Communication
  • Customer Service
  • Strong Analytical and Strategic Skills
  • Organizational Skills

Certification

CPR Certified

Certified NASM Online Personal Trainer

Timeline

Technical Support Representative

Edward Jones
09.2020 - 12.2020

Server

Texas Roadhouse
02.2017 - Current

Server Trainer

Texas Roadhouse
02.2017 - Current

Bachelor of Arts - Communications

University of Missouri - Columbia

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Bradley Novotny