Seasoned Group Lead with background in managing, coordinating, and facilitating team operations. Skilled in fostering cooperation among diverse team members to accomplish collective objectives. Known for enhancing productivity through effective communication and problem-solving abilities. Successfully led teams towards goal achievement while promoting a positive work environment.
Overview
1
1
Certification
2
2
years of post-secondary education
15
15
years of professional experience
Work History
Group Leader
Dick's Sporting Goods
Litchfield Park, AZ
11.2020 - Current
Foster continuous improvement by ensuring adherence to all Standard Operating Procedures (SOPs) and Preferred Work Methods (PWMs) while optimizing efficiency in the department, resulting in 30% improvement in overall productivity.
Communicated objectives and implementation tactics, aligning team efforts with organizational goals.
Collaborated with teammates to achieve production goals through shared strategies and support.
Worked with other group leaders to identify and resolve issues between teams.
Provided assistance with conflict resolution among team members.
Guided newly hired team members on company procedures and safety requirements to ensure smooth onboarding.
Solar and AC Technician
Arizona Accurate Solar and AC
Glendale, AZ
10.2018 - 11.2020
Investigated system operations using gauges and instruments to identify performance issues.
Assembled solar modules and support structures according to specifications.
Diagnosed air conditioner issues for residential solar and AC systems.
Identified and analyzed air conditioner problems to recommend solutions. for residential solar and AC systems.
Set up and connected compressors to enhance HVAC system performance., coils, thermostats, and refrigerant lines.
Performed preventive maintenance on heating and cooling equipment to enhance reliability and longevity.
Conducted tests on electrical components to verify functionality and safety. and controls using diagnostic tools.
Fixed leaks in HVAC systems to prevent energy loss and improve efficiency., wiring faults, and airflow restrictions.
Maintained organization of work areas to promote safety and efficiency. and free of debris to ensure safety and efficiency. and organized service vehicles.
Cable Technician/Installer
Global Data Services
Glendale, AZ
07.2018 - 10.2018
Managed service truck inventory, tracking combustion and billable tickets for replenishment.
Tested cable continuity and signal quality with certification and troubleshooting tools.
Coordinated with clients and technicians to successfully complete network setup tasks, enhancing overall service delivery.
Executed service tasks for residential and commercial customers, including connecting, reconnecting, disconnecting, or altering services to meet specific client needs.
Managed service truck inventory, ensuring timely tracking of combustion and efficient replenishment based on billable tickets.
Pipe-layer
Wildcat Construction Inc
Colorado Springs, CO
12.2017 - 05.2018
Installed pipe bedding, grade, and alignment using a transit and laser levels.
Installed pipe bedding, grade, and alignment using transit and laser levels.
Connected pipe sections using appropriate fittings and seals. with proper fittings, seals, and connection methods.
Collaborated with operators, foremen, and utility crews to facilitate efficient operations on active job sites.
Adhered to Wildcat Construction Inc.'s safety protocols while maintaining organized and clean work zones.
19D Cavalry Scout
United States Army
01.2012 - 01.2018
Conducted reconnaissance patrols across varied terrain for United States Army missions
Observed enemy activity and reported movements using Army radio procedures
Navigated with maps, compasses, and GPS during field operations
Operated tactical vehicles and maintained readiness for mounted scouting tasks
Collected battlefield intelligence and prepared mission reports for leadership
Conducted training sessions for Soldiers on various scout tactics on scout tactics, movement, and field discipline
Maintained weapons, radios, and field gear to Army standards
Performed land navigation tasks utilizing maps, compasses, global positioning system receivers, and terrain analysis techniques.
Supervised maintenance of weapons systems such as machine guns, grenade launchers, and anti-tank missiles.
Education
Bachelor's - Science Cybersecurity and Information Assurance
Western Governor University
06.2024 - 10.2026
Skills
Troubleshooting
Attention to detail
Problem solving
Time management
Strategic Planning
Mentorship
Process Improvement
SOP compliance
Workflow optimization
Production scheduling
Quality control
Team leadership
Certification
CompTIA A+
Personal Information
Title: Group Lead
Timeline
Bachelor's - Science Cybersecurity and Information Assurance