Bradley Philavanh
Weston
Summary
Relationship-driven professional with experience in service management, account management, and sales leadership across HVAC, mechanical contracting, plumbing, and retail operations. Strong track record of building client relationships, improving customer satisfaction, leading teams, and delivering solutions that support business growth and long-term customer retention.
Overview
21
21
years of professional experience
Work History
Service Account Manager
Tweet Garot Mechanical, Inc
Tomahawk, WI
07.2023 - Current
- Manage a portfolio of service accounts with responsibility for client relationships, service performance, and account development.
- Collaborate with customers and engineering teams to deliver customized design-build solutions aligned with client goals, operational needs, and budget requirements.
- Coordinate HVAC and mechanical service projects to ensure timely execution, quality performance, and customer satisfaction.
- Develop service proposals, pricing, and contract renewals while maintaining accurate account documentation.
- Build and sustain strong client relationships through proactive communication and responsive issue resolution.
- Partner with operations, dispatch, and field teams to ensure seamless service delivery and cross-functional alignment.
- Identify growth opportunities within existing accounts to support revenue expansion and long-term business success.
Territory Sales Manager
Ferguson Plumbing Supply
Wausau, WI
11.2017 - 06.2023
- Managed an HVAC sales territory with responsibility for revenue growth, account development, and customer retention.
- Built strong relationships with contractors and commercial customers to provide solutions aligned with project requirements and operational needs.
- Identified and pursued new business opportunities while expanding existing accounts across the territory.
- Developed quotes, negotiated pricing, and supported customers throughout the sales process.
- Provided technical training on HVAC equipment and supported new product rollouts to drive customer engagement, product adoption, and sales growth.
- Collaborated with internal teams and vendors to ensure product availability, order accuracy, and timely delivery.
- Monitored market conditions and competitive activity to support strategic sales planning and execution.
Store Manager
AT&T Wireless
Wausau, WI
06.2014 - 11.2017
- Managed daily retail store operations with responsibility for sales performance, customer experience, and team leadership.
- Led, coached, and developed store associates to achieve sales goals, improve performance, and deliver high-quality customer service.
- Monitored key performance metrics, implemented sales strategies, and drove store performance against revenue and operational targets.
- Oversaw staffing, scheduling, inventory, and store execution to ensure efficient day-to-day operations.
- Resolved customer concerns and escalated issues professionally, strengthening customer satisfaction and brand loyalty.
- Trained team members on wireless products, service plans, promotions, and sales techniques to improve product knowledge and selling effectiveness.
- Maintained compliance with company policies, operational standards, and merchandising expectations.
- Built a results-driven team environment focused on accountability, customer engagement, and continuous improvement.
Service Manager
Stainless Specialists Inc.
Wausau, WI
04.2005 - 12.2012
- Directed service operations for HVAC and plumbing teams with responsibility for workforce management, service execution, and operational performance.
- Led, coached, and developed technicians, dispatchers, and service personnel to promote accountability, productivity, and service excellence.
- Oversaw scheduling, labor planning, and field coordination to optimize resource utilization and support timely completion of service work.
- Managed day-to-day service operations, ensuring effective communication between customers, office staff, and field teams.
- Resolved escalated service issues and maintained strong customer relationships through proactive communication and responsive support.
- Contributed to profitability through oversight of quoting, job costing, service agreements, and operational efficiency.
- Collaborated with leadership across sales and operations to improve service delivery and support broader business goals.
- Maintained compliance with safety standards, operational procedures, and quality expectations while driving continuous improvement across service functions.
Education
Associate of Science - Golf Operations And Management
Golf Academy of America
Orlando, FLSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Account development
Timeline
Service Account Manager
Tweet Garot Mechanical, Inc
07.2023 - Current
Territory Sales Manager
Ferguson Plumbing Supply
11.2017 - 06.2023
Store Manager
AT&T Wireless
06.2014 - 11.2017
Service Manager
Stainless Specialists Inc.
04.2005 - 12.2012
Associate of Science - Golf Operations And Management
Golf Academy of America