Bradley Polizzi

Responsibilities:

• Administered Microsoft 365 environment, managing user accounts and permissions.
• Monitored system health and security, implementing proactive measures to mitigate vulnerabilities and enhance stability.
• Administered server environments, ensuring high availability and optimal performance to support business operations.
• Implementation of proper AD and Group Policy use.
• Implementation and management of SharePoint sites.
• Developed and maintained backup and recovery procedures to safeguard critical data.
• Provided tech support in fast-paced financial setting, resolving issues to maintain service continuity.

• Responsibilities:
• Delivered Level II tech support and managed MACDs, enhancing service reliability for a client base of 400+.
• Executed maintenance tasks for backups and replications, ensuring data integrity across over 50 servers/VMs.
• Ensured reliable network security by maintaining and updating Fortinet and SonicWall firewalls.
• Implemented Fortinet firewall solutions to strengthen organizational network defenses.
• Managed VPN and remote access implementations to ensure secure and reliable user connections.
• Conducted threat analysis and managed risks, safeguarding over 400+ users from security vulnerabilities.
• Implementation of EDR and anti-virus software (Sentinel One, Webroot)
• Utilized expertise in Microsoft Windows, MacOS, and Linux to support diverse technical environments.
• Conducted deployments of Cisco Layer 3 switches to optimize network performance.
• Vmware ESXi, ProxMox and other HyperVisors
• Veeam backup and Replication
• AWS - creating and managing S3 buckets
• Implemented strategies for ransomware recovery to ensure minimal disruption to business operations.
• Active Directory Management
• Delivered Tier 4 assistance through Connectwise RMM for help desk operations.
• Created comprehensive rack documentation for existing customers to streamline asset management.

• Lead Project Manager/Customer Representative for corporate HQ relocation for a major pharmaceutical company
• Led design, build, pre-sales, and project management for low-voltage cabling, AV, and small IT projects.
• Project Management of low-voltage and AV products
• Wireless design with heat-mapping (Ekahau) and deployment (multivendor)
• Implemented IP telephony solutions to streamline voice communications.
• Design/engineer of wireless deployment systems using heat-modeling software for predictive surveys, installation and programming of wireless devices, and post-installation tune-ups.
• Oversaw deployment of secondary AT&T DAS system, enhancing connectivity for users.
• Led AV systems management, designing and implementing multiple system models (Atlona, Poly, Mersive, Condeco, etc.).
• Executed remote programming for various AV applications, ensuring seamless functionality across listed systems.
• Conducted surveys for placement, installation, and provisioning of network-based security cameras.
• Knowledgeable in fiber-optic solutions and designing interconnects in a data center or office setting environment.

• Low-voltage installation, termination and testing (Cat 5, 6, 6A, Fiber [MM], Coax, etc)
• IP Phone installation
• Surveillance installation - multi-vendor
• Troubleshot and repaired POTS and telephone lines to ensure uninterrupted communication
• Installed and mounted hardware components to specified locations for optimal functionality
• Documented rack configurations for precise and efficient setup

• Received and managed emergency calls, ensuring timely and accurate response coordination
• Executed urgent dispatch tasks in high-pressure situations, maintaining focus on effective communication and safety
• Managed dispatch operations for fire, EMS, and police services

• Delivered cell phone sales and repair services, enhancing customer satisfaction and loyalty
• Recognized as one of top 100 sales performers, contributing to overall sales growth
• Engaged customers by providing product knowledge and tailored recommendations to enhance shopping experiences.
• Assisted in inventory management, ensuring accurate stock levels and efficient product displays.
• Promoted ongoing sales campaigns, driving customer interest and increasing product visibility.