Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Bradley Quinn

Greensboro,NC

Summary

Creative hospitality and restaurant industry professional with a wealth of applicable knowledge cultivated over 15 years. Demonstrated success in developing and executing innovative strategies to boost sales, while maintaining a best-in-class guest experience. Exceptional leader utilizing staff engagement and empowerment to build strong teams unified with a common goal.

Overview

12
12
years of professional experience

Work History

Service Manager

Quaintance-Weaver Restaurants And Hotels
09.2018 - Current
  • Oversee restaurant operations with 175 high-performing staff members across multiple departments.
  • Improved communication between restaurants by fostering a collaborative work environment across locations.
  • Collaborated with internal and external departments such as sales, marketing, and public relations to develop comprehensive VIP event strategies that aligned with company objectives.
  • Developed a motivated staff by providing ongoing professional development opportunities and innovative training programs.
  • Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
  • Supervised and coached leaders on daily operations including inventory control, vendor relations, and staff scheduling.
  • Implemented new staff onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Set clear expectations and created positive working environment for staff members.
  • Enhanced guest experience with the introduction of new menu items, best practices, and effective methods.

FOH Manager

New Orleans Bar And Grill
09.2013 - 06.2017
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Established relationships to generate private event opportunities for additional revenue streams.
  • Ensured compliance with all health department regulations as well as company policies and procedures.

Server

Us Sushi
07.2011 - 09.2013
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Bachelor of Science - Business Administration

Laurentian University
Barrie, ON, Canada
04.2011

Skills

  • Performance Analysis
  • Staff Training
  • Hiring and Recruitment
  • Cost Control
  • Team Leadership
  • Profit Maximization
  • Budgeting and Forecasting
  • Adaptability
  • Vendor Relations
  • Strategic Planning
  • Conflict Resolution
  • Operations Management

Accomplishments

  • Led successful experiences for very important persons (VIPs) to include A-List celebrities and federal dignitaries.
  • Consistently delivered the highest quality food and service to grow guest counts by 33% from 2018 to 2023.
  • Improved guest experience to accomplish a 4.8 OpenTable rating and received accolades including "Top 100 outdoor Restaurants in America" and "Top 100 Date Night Restaurants in America"
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours and control payroll costs.

Timeline

Service Manager

Quaintance-Weaver Restaurants And Hotels
09.2018 - Current

FOH Manager

New Orleans Bar And Grill
09.2013 - 06.2017

Server

Us Sushi
07.2011 - 09.2013

Bachelor of Science - Business Administration

Laurentian University

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Bradley Quinn