Bradley Reyes
San Antonio,TX
Summary
Dynamic and detail-oriented professional with experience at Hilton Hotels Corporation, excelling in customer service and teamwork. Proven ability to enhance guest satisfaction through efficient vehicle management and exceptional communication. Skilled in organizing workstations and maintaining safety standards, contributing to a positive and productive environment.
Overview
8
8
years of professional experience
Work History
Stocking I Team Associate
Walmart
07.2020 - Current
- Assisted team members with daily operational tasks and responsibilities.
- Supported project coordination by managing schedules and organizing documentation.
- Learned best practices in safety protocols and compliance standards.
- Collaborated with colleagues to streamline processes and improve workflow efficiency.
- Participated in training sessions to enhance skills and knowledge of tools used.
- Adapted quickly to new systems and procedures, ensuring smooth transitions during projects.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
Bellhop
Hilton Hotels Corporation
04.2019 - 02.2020
- Assisted guests with luggage, ensuring timely delivery to rooms and common areas.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Maintained cleanliness and organization of lobby and bell service areas to enhance guest experience.
- Collaborated with front desk staff to coordinate arrivals and departures for seamless check-in/check-out processes.
- Oversaw inventory management of bell cart supplies, ensuring availability of necessary items for guest services.
- Demonstrated professionalism in all interactions with both guests and colleagues, upholding the hotel brand standards consistently.
- Efficiently transported luggage to designated areas in a timely manner, minimizing wait times for guests during peak hours.
Valet
Hilton Hotels Corporation
07.2017 - 04.2019
- Coordinated parking operations to ensure efficient vehicle handling and guest satisfaction.
- Managed vehicle retrieval and delivery, optimizing time management in high-traffic environments.
- Enforced hotel policies regarding vehicle security and guest property protection.
- Trained new valet staff on operational procedures and customer service standards.
- Collaborated with front desk staff to streamline guest check-in and check-out processes.
- Implemented best practices for maintaining cleanliness and organization in valet areas.
- Resolved guest inquiries and concerns promptly, enhancing overall guest experience.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Provided punctual, polite valet services to uphold professional standards.
Education
High School Diploma -
Holy Cross High School of San Antonio
San Antonio, TX05-2017
Skills
- Decision-making capacity
- Positive attitude
- Following instructions
- Teamwork and collaboration
- Order preparation
- Organizing work stations
- Flexible schedule
- Workplace safety
- Attention to detail
- Quality assurance
- Materials staging
- Customer service
Timeline
Stocking I Team Associate
Walmart
07.2020 - Current
Bellhop
Hilton Hotels Corporation
04.2019 - 02.2020
Valet
Hilton Hotels Corporation
07.2017 - 04.2019
High School Diploma -
Holy Cross High School of San Antonio