Summary
Overview
Work History
Education
Skills
Websites
References
Professional Overview
Timeline
Generic

BRADLEY RUSSELL

Woodstock,IL

Summary

Detail-oriented Case Management Support Professional specializing in service coordination, referral management, and communication among patients, payers, and clinical teams. Skilled in obtaining authorizations and documenting patient interactions to facilitate timely discharges. Acts as a central contact for case management staff and external providers, enhancing care coordination and operational efficiency.

Overview

8
8
years of professional experience

Work History

Lead Client Support & Service Coordinator

Volunteers of America
Elgin, IL
01.2025 - 09.2025
  • Coordinated referrals to community providers for housing programs and behavioral health services, enhancing client access to essential support.
  • Gathered required documentation to facilitate service access with external agencies, streamlining processes for timely client assistance.
  • Maintained accurate documentation of client interactions and outcomes to meet regulatory standards.
  • Collaborated with multidisciplinary teams to ensure continuity of care and effective service delivery, improving overall client satisfaction.

Client Support & Service Coordinator - Housing is Recovery

Volunteers of America
Elgin, IL
01.2024 - 01.2025

Advocated and negotiated for timely, cost-effective service provision.

  • Identified and secured additional services through private, local, state, and federal resources.
  • Performed needs assessments to create tailored care plans addressing client-specific requirements.
  • Delivered services respecting clients' cultural and socioeconomic backgrounds.

Housing Operations Manager

Last Chance House
Crystal Lake, IL
01.2023 - 01.2024
  • Coordinated resident transitions and supported discharge planning to facilitate successful integration into independent living environments.
  • Collaborated with service providers and community partners to maintain continuity of care and enhance service access.
  • Assisted individuals in accessing essential public resources to foster independence.
  • Assisted with connecting individuals to public resources that promote independence.
  • Ensured participant safety by observing and addressing potential hazards.

Community Support Specialist (CST II)

Thresholds
Crystal Lake, IL
01.2022 - 01.2024

Delivered case management and therapeutic interventions that effectively de-escalated crises, fostering a safer environment for clients.

  • Managed caseload of adults with severe mental illness while collaborating with interdisciplinary team.
  • Coordinated referrals and follow-up care with healthcare providers and social services to ensure continuity of care.
  • Identified changes in client status, escalating concerns to clinical and support staff.
  • Advocated for client needs with community providers, securing essential resources that enhanced client well-being.
  • Prepared referrals for support services to promote consumer self-sufficiency.
  • Documented assessments and service plans in adherence to Medicaid standards.
  • Supported clients in activities of daily living (ADLs) and instrumental activities of daily living (IADLs) to enhance social connectedness.

Recovery Technician

New Directions Addiction Recovery Services
Woodstock, IL
01.2022 - 12.2022
  • Provided crisis intervention support to clients with urgent needs.
  • Communicated critical updates to clinical staff and coordinated timely interventions.
  • Tracked client progress and recorded behavioral changes to inform recovery plans.
  • Monitored client status and documented observations to support clinical decision-making.
  • Observed patients' well-being, reporting changes or unusual behaviors to alert medical staff.

Mental Health & Harm Reduction Outreach Worker

Kalihi-Palama Health Center
Honolulu, HI
01.2018 - 01.2019
  • Provided crisis intervention services to clients, stabilizing situations and connecting them to ongoing support.
  • Performed outreach and coordinated referrals to medical and behavioral health services, enhancing client access to critical care.
  • Partnered with healthcare providers to ensure clients received essential services, improving their overall well-being.
  • Facilitated community health outreach programs for diverse local populations.
  • Implemented plans for community engagement to reach vulnerable groups.
  • Documented all client interactions, services, and referrals per program standards.

Education

Bachelor of Arts - Business Management

University of Illinois
Springfield, IL
01-2007

Bachelor of Arts - Business Administration

University of Illinois
Springfield, IL
01-2007

Skills

  • Case Management Support & Coordination
  • Referral Management & Resource Linkage
  • Intake assessment
  • Discharge Planning Support
  • Patient Advocacy & Engagement
  • Multidisciplinary Team Collaboration
  • Resource utilization
  • Documentation compliance
  • Documentation standards
  • Electronic Records & Data Tracking
  • Payer & Provider Communication
  • Community outreach
  • Financial Resource Support
  • Trauma-informed care
  • Problem solving
  • Cultural competency
  • Attention to detail
  • Client advocacy
  • Case management

References

Available Upon Request

Professional Overview

Highly organized and detail-oriented case management support professional with experience coordinating services, managing referrals, and facilitating seamless communication between patients, payers, and clinical teams. Skilled in obtaining and recording authorizations for ancillary services, documenting interactions, and tracking patient care to support timely discharges. Experienced in servicing as a central point of contact for case management staff, admissions, and external providers, ensuring accurate and efficient care coordination. Adept at leveraging strong organizational and communication skills to enhance workflow, maintain compliance, and support positive patient experiences within a collaborative environment.

Timeline

Lead Client Support & Service Coordinator

Volunteers of America
01.2025 - 09.2025

Client Support & Service Coordinator - Housing is Recovery

Volunteers of America
01.2024 - 01.2025

Housing Operations Manager

Last Chance House
01.2023 - 01.2024

Community Support Specialist (CST II)

Thresholds
01.2022 - 01.2024

Recovery Technician

New Directions Addiction Recovery Services
01.2022 - 12.2022

Mental Health & Harm Reduction Outreach Worker

Kalihi-Palama Health Center
01.2018 - 01.2019

Bachelor of Arts - Business Management

University of Illinois

Bachelor of Arts - Business Administration

University of Illinois
BRADLEY RUSSELL