Bradley Schnoor
Menomonee Falls
Summary
Dynamic Field Service Technician with a proven track record at DecisionOne, excelling in problem-solving and technical troubleshooting. Recognized for enhancing customer satisfaction through prompt on-site repairs and effective user training initiatives. Skilled in fault diagnosis and maintaining professionalism, ensuring seamless equipment installations and operational excellence.
Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.
Overview
17
17
years of professional experience
Work History
Field Service Technician
DecisionOne
07.2011 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
Walmart Associate
Walmart
04.2008 - 07.2011
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Keep displays and aisles clean and stocked from backstock
- setting up new modular
- Cashiering when needed
- provide customers with excellent service
Education
Bachelor of Science - Computer And Electronics Technology
ITT Technical Institute
Greenfield, WI09-2010
Skills
- Problem-solving
- Fault Diagnosis Skills
- Positive attitude
- On-Site Repairs
- Basic Understanding of Network Architecture
- On-Site Equipment Repair
- Effective Team Collaboration
- User Training Initiatives
- Technical Troubleshooting Skills
- Application Configuration
Timeline
Field Service Technician
DecisionOne
07.2011 - Current
Walmart Associate
Walmart
04.2008 - 07.2011
Bachelor of Science - Computer And Electronics Technology
ITT Technical Institute
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