Bradley Stevens
Titusville,FL
Summary
Highly Motivated Help Desk Technician that successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Including troubleshooting with both software and hardware related issues. Familiarity with Internal software understanding of General User Administration software.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Parrish Medical Center
Titusville, FL
09.2023 - Current
- Ensure compliance with patient confidentiality regulations (HIPAA) and other healthcare standards when applicable.
- Familiarity with Manage Engine, Meditech, TeleTracker, and other various software.
- Collaborate with Care Professionals to facilitate patient care and address administrative needs and facilitate solutions.
- Maintain and update tickets with a prompt and fluid updates along with frequent communication regarding tasks.
- Knowledge on inter working of departments needs current and future.
- Relay pertinent information to various department within Information Systems.
- Clean hard drives, install software, and help Care Partners manage company devices.
- Installed and configured new hardware, software and peripheral devices.
- Manage user passwords and managed access privileges on networked systems.
- Documented all help desk activities including customer inquiries, resolutions, system configurations.
- Resolved complex technical problems by researching solutions online or consulting with subject matter experts.
Education
Bachelor of Science - Network Engineering
Western Governers University
Salt Lake City, UT05-2025
Associate of Science - Information Technology
Ashland Community And Technical College
05.2014
Associate of Arts - Computer Science
Ashland Community And Technical College
05.2014
Skills
- Application support
- Incident Reporting
- Hardware Repair
- Problem Resolution
- Various Applications (Meditech (Citrix), AD, Imprivata, TeleTracking, Sophos, etc)
- Network configuration
- Operating systems
- Technical Troubleshooting
- Customer Service
Certification
- Comptia A+ (pending)
- CompTIA Project+ (pending)
- CompTIA Net+ (pending)
- CCNA (pending)
Timeline
IT Help Desk Technician
Parrish Medical Center
09.2023 - Current
Bachelor of Science - Network Engineering
Western Governers University
Associate of Science - Information Technology
Ashland Community And Technical College
Associate of Arts - Computer Science
Ashland Community And Technical College
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